Date of stay 09-Aug-14 The hotel pub was full when we arrived with a lot of drunken loud groups of people - However I am not one to judge a hotel on it's guests. We often travel to Middlesbrough and have passed this hotel many times - What a mistake it was to book a room here - but never again!
We were in room 107 and the room must not have been decorated in 20years. You can literally smell the age of the décor as soon as you walk in the room, I wish I had read the other reviews before booking. There was a window/door on in the hall that was wide open, no lock on it not even a catch - this was wide open all night, I did point this out to the receptionist, she just looked at me and said she knew, she'd get it sorted - it was still the same as we hastily left the next morning.
The reason we left so quickly was because we both woke up covered in flea bites, I went to the reception and told the guy working there, his only response was ''oh sorry, I'll make sure tonight's guests are moved from that room' ?? ....that was it!! I have written to Best Western who advise the room is not infested with fleas - that the rooms were refurbished with new carpets 5 weeks ago...and that basically - this is untrue - obviously they are quite happy to loose customers and ever read these reviews - if you want a filthy dated flea ridden hotel - this one would be perfect for you !! I would recommend the Premier inn or The Blue Bell, if cleanliness and great customer service is what you expect !
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- Also Known As:
- Best Western Middlesbrough
- Middlesbrough Best Western