Booked a family room for 3 adults and 1 child for a one night stay to attend a family christening. On arrival at Grey House Hotel, greeted by Janna, who showed us around the beautiful downstairs lounges, with free computer use and newspapers and breakfast room and informed us free cold bottled water and fresh fruit available all day and night. Free wi-fi in all rooms. Our room was spacious even though it had two single beds as well as a four poster, with two armchairs, dressing table with stool, large wardrobe and chest of drawers, tv, radio/alarm clock and tea/coffee facilities and en suite bathroom (shower). Janna enquired whether we needed a cot instead of a bed for our grandaughter as it would be no trouble to arrange. The breakfast choice was lovely and english breakfast is cooked to order. When booking this hotel on line, we said grandaughter could only have soya milk, when we went to breakfast Janna brought in soya milk and also asked if she could use it for her scrambled eggs, without any reminder. Grey House is in a quiet, lovely leafy residential area, on outskirts of Middlesbrough. If you are looking for impersonal minimalism, this lovely, friendly, old style hotel, with young owners, is not for you. Would definitely stay at this hotel again and would highly recommend it.