Hi lucylamb_d,
Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings toward our property's overall cleanliness and level of service rendered by our hotel staff members, It is regrettable to learn about your dismay towards the lack of supplies for the "Forget something?" program. Allow me to apologize for any inconvenience you may have experienced. Rest assured, we take our guest comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best to improve our amenities and services.
Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better stay in the future.
Sincerely,
Alvin M.
Case Manager
IHGService