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Mark A
Nottingham, United Kingdom

Standard HIX. Good value

4.0 of 5 bubblesReviewed 6 May 2017
Stayed one night on business. This is a fairly standard Holiday Inn Express. It was apparently "restaurant week" in Middlesbrough so there was a special offer of three courses for £10.
Parking is available in the Cleveland Centre car park. If driving here using satnav beware that it might attempt to send you up a street where cars are not allowed, but just look for signs for Cleveland Centre Parking and you'll find it.
Date of stay: May 2017
Trip type: Travelled on business
5.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Reviewed 2 May 2017

Hotel is in centre of town so good location we stayed for the football.Room was modern & clean double bed very soft mattress,tea & coffee making in room lovely large shower cubicle.Choice of continental breakffast cereals also toast ,sausage scrambled egg bacon & beans.

Date of stay: April 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
1  Thank mallet01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Middlesbrough - Centre Square, an IHG hotel, responded to this reviewResponded 16 May 2017

Hi mallet01,

Thank you for taking the time to write a review of your recent stay. I appreciate your kind comments concerning our room accommodations. Let us assure you that we will continuously strive for improvement to make your future stays even better.

Sincerely,

Faith R
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017 via mobile

The hotel was good, clean and the staff were friendly. It is a big hotel though and our room seemed as if it was miles away! So if you have any problems with mobility or walking I'd make sure they are aware.
The rooms were nice and clean and comfortable. However I was slightly disappointed following a sign in the bathroom which offered various toiletries at reception if you had forgotten but upon asking these weren't available. Not the end of the world but frustrating especially as there is a sign stating it!
Breakfast was okay, standard hotel breakfast but lots of choice. The coffee wasn't fantastic but there is a Starbucks near by.
The hotel is right in the centre of Middlesbrough with lots of restaurants and shopping options near by.

Date of stay: May 2017
Trip type: Travelled as a couple
Thank Lucy O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Middlesbrough - Centre Square, an IHG hotel, responded to this reviewResponded 16 May 2017

Hi lucylamb_d,

Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings toward our property's overall cleanliness and level of service rendered by our hotel staff members, It is regrettable to learn about your dismay towards the lack of supplies for the "Forget something?" program. Allow me to apologize for any inconvenience you may have experienced. Rest assured, we take our guest comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best to improve our amenities and services.

Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better stay in the future.

Sincerely,

Alvin M.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017

Stayed here on business on a cold Tuesday night and was pleasantly surprised. Clean hotel, quiet room despite being at the front and a decent breakfast included in the room rate. Of particular note was the friendliness of the hotel staff who were most helpful when queried about the local area. Would recommend to anyone needing a decent value central hotel.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank skymanpaul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2017

Arrived soaked after being caught in a heavy shower en route from the Transporter Bridge. Extra frustration in the rain trying to find the entrance to the hotel in a ghastly modern building with a modern shopping centre behind the façade. Not helped by the hotel advertising extending the length of the bland frontage and a misleading hotel sign above the entrance corridor leading to the shops..

So, I was not in the best of spirits on my eventual arrival at reception. But this was a pleasant, modern and welcoming area with the bar/restaurant adjoining.

My room was comfortable and clean.

Breakfast was more than adequate but would be improved with fresh fruit salad, although a selection of whole fruit was available, and a choice of milk. Good to have lightly toasted toast.

Good value.

Date of stay: March 2017
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank Tim F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2017

New hotel, very clean and comfortable. Friendly staff, good food and a great central location with ample parking immediately adjacent to the hotel.
Would recommend this to anyone traveling for business or leisure.

Room tip: Floor 3 rooms have good views and are at the same level as the car park
Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank sanb2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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