I went there on Thursday the 18th October, at about 8:00pm, with my boyfriend and my Mum and Dad. When we arrived only half of the restaurant was open, maybe only 15 tables.We were asked to wait with menus until the table was relayed and we were sat waiting for it for at least 15/20mins. When were were eventually sat at our table we were there for at least another 20mins waiting for our order to be taken, it was nearly an hour before we were seen to. The manager (who was dressed in a shirt and waistcoat and jeans and trainers!) was completely un-attentive. There was only one guy behind the bar serving drinks and the food and then one waitress for the 15 tables. The manager did nothing. We could see him behind the bar carving candles and folding napkins (something that should be left till after service) and he just expected the girl to deal with us but she was rushed off of her feet and trying to figure out the new till system (poor girl). The manager didn't once come over and check on us, after he sat us down. Eventually we ordered with the girl, she frantically apologised and made excuses. We received our drinks quickly, finally! But it then took at least 20 mins for the food, for tapas? The food was good, the portions probably slightly too small for the price (most £5,00 a dish). It then took them ages to clear the table, eventually we got the bill and my mum told the waitress that the manager was crap, she said it was both her first time by herself and his first time as a manager? Rubbish choice, though she did well given the circumstances. They needed more people to help and a better manager! Shame they didn't hire me a few weeks before when I came in, they need the extra help and its terrible that they can't efficiently run a place with only 15 or so tables and half the restaurant open. The food was good but the terrible service seemed to overshadow that. Probably won't be returning again! (Also small point on the atmosphere, music was too loud, I couldn't hear anyone and there was a dancing class taking place upstairs which was very distracting!)
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