With all due respect, our stay was not as hoped for.
The exterior didn't appear as the photo shown suggests and was quite shabby and ordinary.
Interior a bit better and fairly modern.
Where do I start? Firstly, no proper parking.... local car park indicates 24 parking but only gives tickets till 12 midnight …. £5 down the drain there. Then it was parking right at certain times on the road outside the hotel. So we parked very awkwardly like sardines in tin cans, very haphazardly, according to the lack of space leaving the car open to potential damage from both the road and from passing rowdy people who was passing to and fro at night!
The room was not a bad size but cluttered with furniture, the electrical sockets were few and far between and not located in ideal places for the hairdryer etc...
I asked for bath/shower and got a shower - nobody came back to question or explained it would only be a shower so perhaps the requests are not getting read?
No information about anything really was volunteered until it was asked for ... breakfast times were only mentioned when requested. In the evening, the weather turned very rainy and we decided to try the hotel dinner menu ... dressed and ready to eat we were then only told by reception (not earlier on check in as you would expect) that no meals were being served due to a broken hob! Interesting as a previous review stated read subsequent to our visit stated that this had been the case for them at least 2 weeks before our visit and it still wasn't fixed?
The night’s sleep was punctuated by noises and disturbance from outside on the street and constant worry about if the car was fine...
Breakfast was fairly good and had a good range of foods and was generous and was well presented except no fried eggs ... only scrambled.... due to the broken hob!
Overall, I would not recommend this hotel for the money at all as it was wasn't a relaxing visit, it was just one thing after another, climbing round the furniture in the room, trying to park the car safely, no meals onsite, etc. Not impressed with the staff’s attitude of not bothering to give out information at check in that was relevant like the broken hob. What would have been better was to have contacted guests previous to arrival (giving them the choice of whether to cancel and book elsewhere) and told them about the hob issue and the lack of evening meals and the impact on breakfast choices and also about the whether there was a bath in the room allocated or even in the hotel full stop! Having a bath rather than shower was a priority for me hence I sent a request. If they could not provide or were unsure of the request, they should have contacted us but didn't.
WI-FI free ….. Neither one of us could get it no matter which version used – it just wouldn’t activate so not ideal at all.
Lastly but by no means the least, I was infuriated that the hotel took the full amount of money almost instantly after booking ... not what was stated on the Booking.com site (as shown word for word below) and not a good practice holding onto the money for some weeks prior to our arrival and causing my partner issues (who had booked it) where he hadn't realized the money had been taken and not returned as a pre-check as suggested – again below! ‘Stracey Hotel may pre-authorize your card in advance to confirm it is valid and able to make the full payment amount’ this is stated on Booking.com regarding the hotel.
Sorry but not a good experience and over priced for the poor service, lack of parking and general apathy shown by the staff.
- Official Description (provided by the hotel):
- The Stracey Hotel offers big Hotel chain benefits that the modern traveler demands with that personal touch they can't. ... more less
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- Also Known As:
- Stracey Hotel Norwich, Norfolk