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“Grim” 1 of 5 bubbles
Review of Marlborough Guest House

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Marlborough Guest House
Ranked #13 of 86 Norwich B&B and Inns
Certificate of Excellence
Salisbury, United Kingdom
Level Contributor
377 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
“Grim”
1 of 5 bubbles Reviewed 19 June 2013

I have awarded a poor/terrible rating only once before, but I hardly know where to begin to describe just how bad our experience was of the Marlborough House Hotel/Guest House.
Our stay there has been a lesson in not believing what you see on a website.
We booked a four night stay after seeing how nice the newly refurbished rooms looked on the website.
The room we were allocated bore no resemblance to the pictures on the website and I cannot believe anyone could consider it was fit to be let to paying guests.
We arrived on a cold, wet afternoon and were greeted by a man who was not the proprietor and did not introduce himself.
The entrance hall was cold and smelled damp and musty, and the reception looked like a Chinese takeaway with a giant TV and sofa and a few leaflets.
We were shown to a tiny room on the ground floor. We were shocked by its appearance and appalled by the bathroom. It was like stepping back to the 1960s.
The carpet was shabby, the curtains faded, thin and with gaps at the top, and the wardrobe, bedside table and sideboard should have been disposed of years ago. We did not unpack.
It is the most depressing room I have ever seen. The kettle needed a thorough clean before we could use it.
The bathroom was dreadful: a chipped basin with a rusty plughole, taps that did not turn off fully, a rolled up shower curtain, towels that were small, thin and old, and no toilet roll – just sheets.
There was no shampoo provided and the only soap was a half-used Carex, similar to that found in hospitals.
The bedroom was so cold, we asked the man if he knew how to adjust the heating.
He replied that the heating didn’t come on until 6pm and, we later discovered, went off at 9pm!
We were so cold in bed (one blanket was provided) that we kept our socks and cardigan on.
The breakfast room, while pleasantly decorated in a minimalistic style, was cold and breakfast was basic.
In hindsight, we should have left on the evening we arrived, but there was no sign of the proprietor that evening.
We asked to talk to him after breakfast (out of politeness we waited until other guests had left for the day) and told him we would be checking out.
He seemed amazed we had any complaints and said with no embarrassment that the non-refurbished rooms attracted the same charge as the refurbished ones!
How could that possibly be right or fair?
We were offered the opportunity to see a refurbished room, but what would have been the point as none was available?
I couldn’t wait to leave.
All in all it was the most depressing place I have ever stayed and it will take some time to get over the experience.
It has taught us two valuable lessons – do not believe what you see on websites and only stay in B&Bs that have been recommended by people you know and trust.

Room Tip: Insist on a refurbished room, otherwise don't even think about staying.
See more room tips
  • Stayed May 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank kittyginger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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144 reviews from our community

Traveller rating
    96
    34
    7
    3
    4
See reviews for
25
33
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22
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
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  • Any
English first
Birmingham
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 13 June 2013 via mobile

The rooms are ok if you get a refurbished one. If not dont bother. The bed was old and lop sided. The the room decor was horrible. 1 night was enough for me. Also found some bodys body hair in the bed. The night porter is also very rude and unhelpful....
Stop in the travelodge its much better value for money

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank adamjohn05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 11 June 2013

10 of us guys were travelling around UK by rail stopping at various places and we needed good reasonably priced accomodation.We certainly got it at this place.Great rooms,clean,spacious with good facilities,staff customer focused and welcoming.Breakfast great.We stay in lots of guest houses around the country and this is one of the better ones.Thanks and well done to the Marlborough.

  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MFC25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 9 June 2013

We paid £65 per night for a twin room, including breakfast. The room was uninviting, although the bed was both very soft and very comfortable which is, of course, hugely important. The bathroom was in real need of renovation. The towels were seriously old, very well used and felt like sandpaper. Overall, the room and the communal areas were clean - there were exceptions to this which shouldn't be taken too seriously. The staff were friendly and helpful. The breakfast was fairly standard, although the cooked breakfast was well presented and perfectly cooked. The tea was worse than awful. The whole place lacked a homely feel to it and needed those extra touches which help to make a guest feel at home. I think it's mainly used as a kind of hostel for longer term guests and perhaps needs to rethink its target market. Fairly well positioned for Norwich City and, although perhaps a little overpriced for what it is, not unreasonable value for money. Overall, Marlborough Guest House is average and forgettable - not particularly to be recommended unless you want basic guest house accommodation in Norwich.

  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Adrian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 April 2013

Lovely place perfect location for the town as we stayed over for a night out in Norwich.... We had the family room which was very spacious. very friendly owner and fantastic choice for breakfast overall really pleased Will definately be returning!

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Stephie1611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 April 2013

Great guest house - Robert and his team cant do enough for you - our rooms were very comfortable well appointed clean and recently refurbished - breakfast was one of the best - hotel is just a few minutes from the city centre and all that Norwich has to offer -- highly recommended

  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jamie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 23 March 2013

A very friendly B&B, a mere 5 minutes walk from the station, providing the guest with the comfort one may expect at the reasonable prices asked. We had a spacious enough double room (clearly one of the recently renovated ones) with comfortable beds and a perfectly clean ensuite bathroom. Good quality English breakfast cooked to order is another asset --- we shall definitely try and stay here again when we come back to Norwich.

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MagTheBag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marlborough Guest House

Property: Marlborough Guest House
Address: 22 Stracey Road, Norwich NR1 1EZ, England (Formerly Marlborough House Hotel)
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #13 of 86 B&Bs / Inns in Norwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Marlborough Guest House 3*
Number of rooms: 15
Reservation Options:
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Also Known As:
Marlborough Guest House Norwich, Norfolk

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