I have awarded a poor/terrible rating only once before, but I hardly know where to begin to describe just how bad our experience was of the Marlborough House Hotel/Guest House.
Our stay there has been a lesson in not believing what you see on a website.
We booked a four night stay after seeing how nice the newly refurbished rooms looked on the website.
The room we were allocated bore no resemblance to the pictures on the website and I cannot believe anyone could consider it was fit to be let to paying guests.
We arrived on a cold, wet afternoon and were greeted by a man who was not the proprietor and did not introduce himself.
The entrance hall was cold and smelled damp and musty, and the reception looked like a Chinese takeaway with a giant TV and sofa and a few leaflets.
We were shown to a tiny room on the ground floor. We were shocked by its appearance and appalled by the bathroom. It was like stepping back to the 1960s.
The carpet was shabby, the curtains faded, thin and with gaps at the top, and the wardrobe, bedside table and sideboard should have been disposed of years ago. We did not unpack.
It is the most depressing room I have ever seen. The kettle needed a thorough clean before we could use it.
The bathroom was dreadful: a chipped basin with a rusty plughole, taps that did not turn off fully, a rolled up shower curtain, towels that were small, thin and old, and no toilet roll – just sheets.
There was no shampoo provided and the only soap was a half-used Carex, similar to that found in hospitals.
The bedroom was so cold, we asked the man if he knew how to adjust the heating.
He replied that the heating didn’t come on until 6pm and, we later discovered, went off at 9pm!
We were so cold in bed (one blanket was provided) that we kept our socks and cardigan on.
The breakfast room, while pleasantly decorated in a minimalistic style, was cold and breakfast was basic.
In hindsight, we should have left on the evening we arrived, but there was no sign of the proprietor that evening.
We asked to talk to him after breakfast (out of politeness we waited until other guests had left for the day) and told him we would be checking out.
He seemed amazed we had any complaints and said with no embarrassment that the non-refurbished rooms attracted the same charge as the refurbished ones!
How could that possibly be right or fair?
We were offered the opportunity to see a refurbished room, but what would have been the point as none was available?
I couldn’t wait to leave.
All in all it was the most depressing place I have ever stayed and it will take some time to get over the experience.
It has taught us two valuable lessons – do not believe what you see on websites and only stay in B&Bs that have been recommended by people you know and trust.
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- Also Known As:
- Marlborough Guest House Norwich, Norfolk