There are some plus points to this hotel, such as the large free parking, the fairly comfortable beds, the decent shower pressure. It's true that the rooms are dated, and it's not an understatement to say that it's like stepping back to the seventies. But the big let-down for us was the atrocious breakfast.
Brook management: please take note! The first thing people when they come down for breakfast is a tea or coffee. We were not welcomed or sat, and had got through most of the self-service breakfast before realising that nobody would ask us what we wanted to drink. My wife had to get up and fetch the tea dispenser from behind the counter! The food itself was tasteless and of very limited choice, but the breakfast is cheap. I would rather have paid a bit more for better service and better offerings. Thank you to the front desk for refunding us a small amount because of this dissatisfaction. But I hope never to hear the phrase "this is the first time somebody's complained" again. Bad, bad, bad.
- Official Description (provided by the hotel):
- BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more less
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- Also Known As:
- BEST WESTERN Brook Hotel Norwich Norfolk