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“Nice gem of a hotel in Norwich”

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Best Western Brook Hotel Norwich
Ranked #30 of 50 Hotels in Norwich
Reviewed 11 July 2012

I ended up staying here with my partner as we were travelling in the area. We booked a twin room, the beds were comfortable but i couldn't help but notice that they had a slight dip in the middle. The room was of a good standard and a big plus was the individual air conditioning unit for the room which meant you could have it as comfortable as you like.
The receptionist had a very nice manner and was eager to help us.
Our room was a couple of rooms down from the Gym, after a while in the room we noticed that we could feel the floor 'bouncing' slightly, which i put down to the treadmills being used in there!
The hotel car park looked like it could do with a bit of work, the exterior of the hotel did not reflect the interior, i think some work could be done to the outside of the building.
Overall a good stay, we got a good rate, didn't stay for breakfast but it sure smelled good!

  • Stayed: June 2012, travelled as a couple
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2  Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth P, Front Office Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 26 July 2012

Thank you for your feedback. I am delighted that you enjoyed your recent stay with us.

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556 - 562 of 630 reviews

Reviewed 11 July 2012

Was greeted by very pleasant receptionist, checking in was very quick. The car park large and good sized spaces which I like ! Our room was on the first floor, down a long corridor. The room was of good size, with white linen and towels the only thing that let the room down was the bathroom, dated shower over the bath tap fed, although powerfull and hot. Breakfast which had plenty to choose from was good. The evening meal was spoilt by very pleasant staff that spoke very broken English and could not explain the limited menu well, the meal was very good although expensive due to small portions. Check out was quick and easy.

  • Stayed: July 2012, travelled on business
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2  Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth P, Front Office Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 26 July 2012

Thank you for your recent review. I am sorry that your meal was spoilt by the staff's lack of English. We work hard with our team to ensure a certain standard is met and clearly on this occasion we failed. I hope that you will come and visit us again so that we can prove to you how improvements have been made.

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Reviewed 6 July 2012

This is a very difficult hotel to assess. I found all the staff to be polite and friendly, the rooms were perfectly adequate and clean and we had a nice outlook over a garden area. Breakfast was good, a real treat to find a chef who knows how to fry an egg properly. Dinner was mediocre. Some of the reasons why the Brook was a real mixture. Dead flowers in the reception area, towels which were thin and had seen better days, broken window catches which made it difficult to open the bedroom windows. The Brook also had a strange policy of putting clean towels in the wardrobe!!!! Would I stay at the Brook again? Probably not.

  • Stayed: July 2012, travelled with friends
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1  Thank BryanMaldon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth P, Front Office Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 26 July 2012

Thank you for your recent review. I am delighted you found our staff to be so helpful and that you enjoyed your breakfast with us.

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Reviewed 29 June 2012

Booked this hotel as it was close to the Norfolk Show Ground. Very easy to find and was greeted by very pleasant receptionist. Our room was on the first floor. The staircase up to the room had been recently decorated and also new carpets which looked very nice. Infact the whole hotel has obviously ungone an extensive refurbishment. Our room overlooked a lovely area of grass, flower beds and a water feature. The room was of good size, with white linen and towels the only thing that let the room down was the bathroom in that the toilet had alot of scale at the bottom, something that would be easy to get ride of but did not look pleasant. Our package included a breakfast which had plenty to choose from. Check out was quick and easy. We would use this hotel again.

Room Tip: Have a first floor room overlooking the court yard gardens.
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  • Stayed: June 2012, travelled as a couple
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Thank julia885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth P, Front Office Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 26 July 2012

Thank you for your review. You are correct in your comments regarding our refurbishment and we are very proud of all the work that has been undertaken. With regards your comments about limescale in the bathroom this has now been addressed, thank you.

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Reviewed 19 June 2012

Making a long stay away from home during work bare able!

The staff are warm and friendly and make you feel like you are at home. From front of house staff to housekeeping. Food is home made and hearty like a good home cooked meal. Rooms are tidy and great to stay in.

Thanks to all at the hotel for making my time here enjoyable!

Room Tip: Go for the premier rooms. Superior furnishings & bedding.
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  • Stayed: June 2012, travelled on business
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Thank Tombham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth P, Front Office Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 26 July 2012

It has been a pleasure to have you here with us - please come and visit us all again soon.

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Reviewed 14 May 2012

Air con started making a alarm sound from about 3am every 15 mins kept awake all night, reported the problem in the morning and got told sorry that will be £60.00 please.

  • Stayed: May 2012, travelled on business
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Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth P, Front Office Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 28 May 2012

Firstly I would like to say how disappointed I am with your review. As soon as your complaint was passed on to me I contacted you to discuss the problem and subsequently refunded part of your payment. Had your complaint been raised with a member of staff at the time you would have been offered alternative accomodation. We aim to ensure all our customers enjoy their stay with us and am sorry that on this occasion you did not.

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Reviewed 6 May 2012

booked this hotel and when we arrived the reception was very well presented with a nice looking bar area,reception staff member was very pleasant,the room itself was fine for the money,however the bed was a different story.....
we could feel every spring in the mattress and the pillows were awful, i myself spent from 2am tossing and turning as i could not get comfortable, i even contemplated getting dressed and sleeping in my car it was that bad,
check out was 11 am but there was no way we could have lasted in the bed till then,, its a real shame as we were looking forward to a relaxing stay but left feeling more tired than when we arrived
when we came to checking out the reception staff did not ask if we enjoyed our stay!! if they had then this review may have been a lot different but alas it was not meant to be...

  • Stayed: May 2012, travelled as a couple
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Thank k y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth P, Front Office Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 17 May 2012

Thank you for your review from your recent stay with us. I am delighted that you found the reception, staff and room to be to your satisfaction but I am sorry that you spent an uncomfortable night in the bed in the room. We are currently in the process of replacing all the pillows and will now also look at replacing the mattresses as well. If you would like to discuss your stay further please do not hesitate to contact me.

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Additional Information about Best Western Brook Hotel Norwich

Address: Bowthorpe Employment Area, Norwich NR5 9JB, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #30 of 50 Hotels in Norwich
Price Range: £46 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Brook Hotel Norwich 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more   less 
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Also Known As:
Best Western Brook Hotel Norwich Norfolk

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