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“A great hotel for a conference”

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Best Western Brook Hotel Norwich
Ranked #25 of 50 Hotels in Norwich
Reviewed 4 July 2013

I must say how impressed I was with the service received and the attention to detail by the staff at the Brook Hotel, Bowthorpe Norwich. I attend a meeting there each week and use the superb conference facilities regularly and having used other hotels in Norwich have found the Brook to be really great! The food that is served is also always well presented and of wonderful quality. Rob Scott - Cabins Unlimited.

  • Stayed: July 2013, travelled on business
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Thank cabinsunlimited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 8 July 2013

Thank you Rob, it is always a pleasure to see you each week and if anyone needs a log cabin or similar we too would recommend you. If you ever need to book anything else with us we will be more than happy to help!

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480 - 486 of 609 reviews

Reviewed 3 July 2013

I am part of a business group that meet on a regular basis at the hotel. We have been using the Brook Hotel since April 13 and I am pleased to report they have been excellent. The costs are very reasonable, the food is good quality and most importantly of all their fantastic staff are very helpful and bend over backwards to accommodate our every need.

I would be more than happy to recommend the hotel for any function.

  • Stayed: June 2013, travelled on business
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Thank Carl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 8 July 2013

Thank you for your comments and recommendations on our Hotel, it is a pleasure working with you and we look forward to continuing our working relationship throughout the rest of the year on beyond!

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Reviewed 2 July 2013

We stayed for one night on a groupon. We had a drink in the bar when we arrived and the young man who served us was very helpful fetching us leaflets and advising us what to see and do. Easy bus ride into Norwich. The room was clean and tidy and a good size , the bathroom was fine with lots of hot water and thick towels. The three course evening meal was very tasty and the breakfast was very nice with a good choice of food. All staff we came in contact with were friendly and polite.

Stayed: June 2013, travelled as a couple
1  Thank holtimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 8 July 2013

Thank you for taking the time to add your kind comments on our Hotel, we are very pleased you enjoyed your sty with us and found our staff to be helpful and polite, we are very proud to have such a great team here at the BEST WESTERN Brook Hotel. We pride ourselves in providing a great Hotel experience, if there is ever anything else we can help you with please let us know enquiries@brookhotel.co.uk

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Reviewed 2 July 2013

I have visited on a number of occasions for business. This is a hotel that is definitely a hotel on the up. There has been recent investment in the building and there are new owners and management. The staff are always friendly and courteous. I have visited for a business conference and everything has ran like clockwork which is never easy when there are a large number of business people and food has to be served.

  • Stayed: June 2013, travelled on business
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Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 11 July 2013

Thank you for your review, we are delighted that you have found our service of a good standard and we look forward to continuing a great working relationship with you - it is great that you will get to see all the continuous improvements happening throughout the year! See you again soon.

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Reviewed 2 July 2013

Got a cheap last minute deal but everything was first class, nothing was too much trouble! In the evening, the food in the bar was hot, tasty, well cooked and well presented. The room was typical of "motel" style hotels and spotless everything you need after a 300 mile drive, can't fault anything or anybody. Well done to all!!! ***** Five Star service
Almost forgot, a fantastic buffet breakfast in the morning.

Room Tip: We will be back!
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  • Stayed: July 2013, travelled with family
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2  Thank maranman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 8 July 2013

Thank you for your feedback, we are delighted that you enjoyed your stay and found the Hotel to be of high quality standard and service. We do have a fantastic team of staff so we will share your kind words as I is always very nice to know your hard work has paid off. We hope to see you again soon at BEST WESTERN Brook Hotel, Norwich.

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Reviewed 1 July 2013

Great hotel, very welcoming staff. Excellent evening meal, good choice for breakfast. Comfy, generous sized room overlooking attractive little courtyard area. About 3 miles outside of town, but not a bad walk along main road

  • Stayed: June 2013, travelled as a couple
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Thank Clarkeyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 8 July 2013

Thank you for taking the time to add your comments to Trip Advisor, your recommendations are very much appreciated as is your feedback. We hope to see you again very soon!

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Reviewed 1 July 2013

I stay here on a regular basis, and have always found the rooms clean, staff very friendly and helpful and really good value for money. We have a weekly business meeting here, and the management have gone out of their way to accommodate our wishes, including increasing size of the meeting room and last minute changes for guests. The bar area is spacious, with plenty of seating, and has a good atmosphere.

The hotel is being refurbished, but I have had no problems at all during any of my stays.

Happy to recommend.

  • Stayed: July 2013, travelled on business
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Thank HelenA1074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this reviewResponded 8 July 2013

Thank you for your kind comments, all feedback is gratefully received as this plays a vital role in the training of staff and maintaining of standards so thank you also for taking the time to send us this.

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Additional Information about Best Western Brook Hotel Norwich

Address: Bowthorpe Employment Area, Norwich NR5 9JB, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #25 of 50 Hotels in Norwich
Price Range: £46 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Brook Hotel Norwich 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more   less 
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Also Known As:
Best Western Brook Hotel Norwich Norfolk

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