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“Our 30th Wedding Anniversary Holiday”

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Best Western Brook Hotel Norwich
Ranked #25 of 50 Hotels in Norwich
Rantoul
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Our 30th Wedding Anniversary Holiday”
Reviewed 13 October 2013

My wife and I celebrated our 30th wedding anniversary with a trip to Norwich.. We're from the USA So we were a long way from 'Home' and wanted to stay with a name we trusted back in the states and the Best Western chain was our choice of hotels..
I was asked what I wanted for my anniversary, I said a trip to my husband's home town, he is from Norwich, when we got to England, I was amazed how beautiful it is the homes the very friendly people, when we checked into our hotel the people at the reception desk were polite and treated us with respect, this was the best 30th wedding anniversary, we will come here again and next time we will bring our daughter and granddaughter we want them to experience the same wonderful time that my husband and myself enjoyed.
Dave & Tish Carr..Illinois..USA

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  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
3 Thank Letisia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 1 November 2013
Thank you for submitting your review, it was a pleasure to have you with us to celebrate your special occasion and we are delighted that you enjoyed your visit to the UK as a whole, you must come again soon and if you do we would love to have you stay with us again here at the Best Western Brook Hotel, please do let us know if you are coming and we will make sure you get a nice room again.
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Oxfordshire, England
Level 4 Contributor
48 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 10 October 2013

My wife and I, late sixties, spent a most pleasant four nights here on a Classic Hotels promotion. Lovely room, spotlessly clean and well presented. Spacious with plenty of storage. All-channel flatscreen T.V. Beds most comfortable.

Breakfast to be commended from a well-stocked buffet which catered for all tastes. Evening dinner taken each evening. A limited but appetising menu offered excellent and satisfying fare.

Reception staff and service staff all most helpful and obliging. We would happily recommend the Brook Hotel and look forward to returning.

Room Tip: Frequent bus to Norwich from nearby bus-stop.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank malhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 1 November 2013
We are very happy to see you had a pleasant and comfortable stay with us and enjoyed your meals too, you will be pleased to know that we have a new menu launching on Monday 4th November 2013 in our Restaurant and we have already updated our Bar & Dessert Menus so next time you come and stay you will be able to enjoy a lovely meal and with with much more choice. We look forward to welcoming you back to the Best Western Brook Hotel very soon.
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Saffron Walden, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 October 2013

The room was acceptable, although neither the heating nor air-conditioning were working, but this didn't trouble me much. At breakfast on the first day, when I asked for marmalade I was told that they were sorry, but they had run out as it was so popular! I found this a fairly woeful excuse, but when the same one was given the following day, I almost despaired. I was not aware that marmalade was such a scarce commodity. Also on the Saturday evening, the ground floor ladies room was entirely devoid of lavatory paper at 11.00 p.m.. As there had been a wedding there that afternoon, I could understand there might have been more of a run on loo paper than usual, but if I could figure this out, then so could the hotel management!

Room Tip: Ensure that you check the heating and air-conditioning before you unpack, as they are not going to t...
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  • Stayed September 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 1 November 2013
Thank you for taking the time to write this review, we are very sorry to hear that you could not get your air con/heater to work if you mentioned it to our front desk team we are sure that we could have rectified this for you or offered an alternative room until maintenance came in the next day.
We will also make sure the head chef is aware of the lack of marmalade so we have a full stock in future, if you come and stay with us again we are confident you will see a marked improvement and your stay will be at our usual high standard.
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Folkestone, United Kingdom
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 October 2013 via mobile

Stayed here on business for two days.
Plenty of hotels could do well to learn from this one.

Room was pleasant, tidy and most of all kept up to a good standard and very clean.
Staff were extremely friendly, polite and very helpful.

If I have cause to come to Norwich I will stay here again.

Stayed October 2013, travelled on business
Helpful?
Thank Andy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 1 November 2013
Thank you for your review, it is always nice to see such feedback and to know that our efforts have been noticed, we will be sure to share this with our staff!
If you do come to the area again please let us know so we can make sure we look after you with a nice room and a nice rate. Kind Regards, Sarah
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Cambridgeshire, England
Level 4 Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 30 September 2013 via mobile

I stayed for 1 night to attend a work party. Pleasant, easy check in. Nice room on the ground floor, tea/coffee making facilities, clean bed, fluffy white towels and plenty of room. Easy parking and a delicious breakfast. I would recommend this hotel, it is also central to most things in Norwich.

Stayed September 2013, travelled solo
Helpful?
Thank jhuman700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 1 November 2013
Thank you for your review, we are delighted to see you enjoyed your stay with us and we hope to see you again very soon! If you call to book and ask for Sarah quoting this review Sarah will make sure you get a nice room and the best available rate...
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Essex
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 September 2013

We stayed here for a weekend recently & were pleasantly surprised.
Fantastic staff who were very helpful. The room was rather nice, overlooking a garden courtyard. Nicely decorated rooms & corridors. The only downside was the bathroom, the fake marble walling was a bit naff & did let the rest of the place down, but then you don't spend long in the bathroom so it didn't matter. Nice touch with the complimentary shampoo & shower gels. Kettle & tray of biscuits & tea/milk etc all replenished daily.
Everywhere was very clean.
Really well situated for visiting the sites, plenty of free parking & spacious rooms.
I'd highly recommend this Best Western to anyone.

  • Stayed September 2013, travelled with family
    • Value
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Helpful?
1 Thank Clairethetravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Public Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 30 September 2013
Thank you for your kind feedback, we are delighted that you enjoyed your stay and found the hotel to be of high standards. If you have time to also pop on to www.bwfeedback.com we would really appreciate it. If you ever come to Norwich again we hope to have the pleasure of your company again. Please contact us directly to make your next booking so we can make sure we look after you with a nice room and rate.
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Cardiff, United Kingdom
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 September 2013

Just come back from coach trip to Norfolk Broads and we stayed at this Hotel. We could not fault anything.The rooms and food were excellent. All the staff were very helpful as well.There isn't any entertainment though.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank carol e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 18 September 2013
Thank you Carol for your feedback, it always nice to receive such nice comments and we are very pleased you enjoyed your stay at the hotel, we have a great base for exploring Norwich and a fantastic team of staff who work very hard and we are very proud of.
If you come to the Hotel again on another tour why not suggest to your tour provider that we put on some entertainment for you? We can always arrange this with prior notice.
Please always feel free to contact us directly to make a booking for a visit to our fine city of Norwich.
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Additional Information about Best Western Brook Hotel Norwich

Property: Best Western Brook Hotel Norwich
Address: Bowthorpe Employment Area, Norwich NR5 9JB, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #25 of 50 Hotels in Norwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Brook Hotel Norwich 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more   less 
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Also Known As:
Best Western Brook Hotel Norwich Norfolk

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