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“Relaxing Last Minute Break”

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Best Western Brook Hotel Norwich
Ranked #25 of 50 Hotels in Norwich
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569 reviews from our community

Traveller rating
    136
    192
    140
    55
    46
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105
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133
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cleethorpes
2 reviews
Reviewed 23 October 2013

Recently spent three nights here. Spotlessly clean room. Quality food both at breakfast and in the evening, with plenty of choice. Good location for the city and other areas of Norfolk. Staff very helpful.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 1 November 2013
Thank you Julie for your review, we would love to have you come and stay with us again. We are very happy to see that you had a great time and found the hotel at our usual high standard, we are very proud of our team and the hotel so we hope you will come and see us again soon.
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Essex
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 October 2013

Six of us had 3 rooms here for a night whilst touring Norfolk. I have stayed in a few Best Western Hotels and this was definitely one of the better ones. We found it quite well located for our needs. As we were only looking for a bed for the night and were not to bothered about any amenities etc. on offer. The price and location were our main considerations .My opinion is that it was very good for what we paid and above average for the reception staff who were very friendly and helpful. We found no faults with this hotel. It is what it is. Although we could have eaten in the hotel ,we decided not to and the reception staff pointed us in the direction of a couple of local pub/restaurant's to walk to.
My true feelings are that it was above 'average' but not 'very good' and would give it a rating of three and a half.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 1 November 2013
Thank you for your review, we are very pleased to see that yet again our Reception Team were friendly and helpful and assisted you to help you make the most of your visit to the area. We hope you will come and see us again soon and we will make sure you are allocated one of our Premier Rooms so you can see the superior rooms at the hotel next time.
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Rantoul
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2013

My wife and I celebrated our 30th wedding anniversary with a trip to Norwich.. We're from the USA So we were a long way from 'Home' and wanted to stay with a name we trusted back in the states and the Best Western chain was our choice of hotels..
I was asked what I wanted for my anniversary, I said a trip to my husband's home town, he is from Norwich, when we got to England, I was amazed how beautiful it is the homes the very friendly people, when we checked into our hotel the people at the reception desk were polite and treated us with respect, this was the best 30th wedding anniversary, we will come here again and next time we will bring our daughter and granddaughter we want them to experience the same wonderful time that my husband and myself enjoyed.
Dave & Tish Carr..Illinois..USA

Room Tip: Read our review.. This is our advice for a 'tip' to other travelers that choose this Best We...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Letisia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 1 November 2013
Thank you for submitting your review, it was a pleasure to have you with us to celebrate your special occasion and we are delighted that you enjoyed your visit to the UK as a whole, you must come again soon and if you do we would love to have you stay with us again here at the Best Western Brook Hotel, please do let us know if you are coming and we will make sure you get a nice room again.
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Oxfordshire, England
Level Contributor
46 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 10 October 2013

My wife and I, late sixties, spent a most pleasant four nights here on a Classic Hotels promotion. Lovely room, spotlessly clean and well presented. Spacious with plenty of storage. All-channel flatscreen T.V. Beds most comfortable.

Breakfast to be commended from a well-stocked buffet which catered for all tastes. Evening dinner taken each evening. A limited but appetising menu offered excellent and satisfying fare.

Reception staff and service staff all most helpful and obliging. We would happily recommend the Brook Hotel and look forward to returning.

Room Tip: Frequent bus to Norwich from nearby bus-stop.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank malhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 1 November 2013
We are very happy to see you had a pleasant and comfortable stay with us and enjoyed your meals too, you will be pleased to know that we have a new menu launching on Monday 4th November 2013 in our Restaurant and we have already updated our Bar & Dessert Menus so next time you come and stay you will be able to enjoy a lovely meal and with with much more choice. We look forward to welcoming you back to the Best Western Brook Hotel very soon.
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Saffron Walden, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 October 2013

The room was acceptable, although neither the heating nor air-conditioning were working, but this didn't trouble me much. At breakfast on the first day, when I asked for marmalade I was told that they were sorry, but they had run out as it was so popular! I found this a fairly woeful excuse, but when the same one was given the following day, I almost despaired. I was not aware that marmalade was such a scarce commodity. Also on the Saturday evening, the ground floor ladies room was entirely devoid of lavatory paper at 11.00 p.m.. As there had been a wedding there that afternoon, I could understand there might have been more of a run on loo paper than usual, but if I could figure this out, then so could the hotel management!

Room Tip: Ensure that you check the heating and air-conditioning before you unpack, as they are not going to t...
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 1 November 2013
Thank you for taking the time to write this review, we are very sorry to hear that you could not get your air con/heater to work if you mentioned it to our front desk team we are sure that we could have rectified this for you or offered an alternative room until maintenance came in the next day.
We will also make sure the head chef is aware of the lack of marmalade so we have a full stock in future, if you come and stay with us again we are confident you will see a marked improvement and your stay will be at our usual high standard.
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Folkestone, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 October 2013 via mobile

Stayed here on business for two days.
Plenty of hotels could do well to learn from this one.

Room was pleasant, tidy and most of all kept up to a good standard and very clean.
Staff were extremely friendly, polite and very helpful.

If I have cause to come to Norwich I will stay here again.

Stayed October 2013, travelled on business
Helpful?
Thank Andy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, 1 November 2013
Thank you for your review, it is always nice to see such feedback and to know that our efforts have been noticed, we will be sure to share this with our staff!
If you do come to the area again please let us know so we can make sure we look after you with a nice room and a nice rate. Kind Regards, Sarah
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Additional Information about Best Western Brook Hotel Norwich

Property: Best Western Brook Hotel Norwich
Address: Bowthorpe Employment Area, Norwich NR5 9JB, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #25 of 50 Hotels in Norwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Brook Hotel Norwich 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more   less 
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Also Known As:
Best Western Brook Hotel Norwich Norfolk

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