I visited the hotel for business purposes, this is a mixed review as there are some good & some bad points:-
Lets start with the good..
I was given a warm welcome & was quickly allocated my good
The staff were friendly but not "in your face"
The food in the bar was pretty good
Not so good
Breakfast - table not set up properly has to ask for milk for my coffee, no glasses out for fruit juice. Dreaded buffet for the hot part - baked beans which looked like they had been there for a while - tell tale crust! Fried eggs hard as nails - to be fair these were replaced.
Room - I had a room up from standard, the bathroom was dated and in need of a good clean - there was mould round the shower part (which I easily removed with a tissue).
Advertised on the website as having a residents gym - I asked where it was and was told it was closed indefinitely. The solution was to pay £5 to use a gym in the area! It should have been free at worst. The website & the likes of booking & late rooms need updating without delay. This is misleading & the gym was one of the main drivers for me booking the hotel.
To sum up - good staff but improvements needed.
- Official Description (provided by the hotel):
- BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more less
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- Also Known As:
- Best Western Brook Hotel Norwich Norfolk