I stayed here for 2 nights in November as part of a coach party. My room was large, clean and well equipped. The room looked out on to a garden area with a small fountain which was lovely. That is where the positives end and the negatives begin! The dining experience was disorganised at best and chaotic at worst. The meals were buffet style with only one member of staff in attendance (sometimes there was no-one there) so food was not replenished quickly enough so it was hit or miss what food you got. One couple on my coach did not get any as all the food had run out when they got to the buffet! The bar did not have any daught beer (only lager) because one had "run out "and the other was a "bad keg". We were promised that the situation would be resolved by the next night but surprise, surprise it was not. Overall this Hotel was badly let down by the Bar/ Restaurant Manager whose obviously needs retraining in management skills.
- Official Description (provided by the hotel):
- BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more less
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- Also Known As:
- Best Western Brook Hotel Norwich Norfolk