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“Restaurant”

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BEST WESTERN Brook Hotel Norwich
Ranked #25 of 50 Hotels in Norwich
1 review
“Restaurant”
Reviewed 16 May 2014 via mobile

My wife had a carvery meal, without being told there were no Yorkshire puddings, which to me is really an integral part of the meal. Also when she or ordered the key lime pie she was not told it had meringue layered on top. Which she can not eat. Apart from those issues the room was great and the welcome was warm.

Stayed May 2014, travelled with friends
Helpful?
Thank Miles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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564 reviews from our community

Traveller rating
    135
    192
    138
    54
    45
See reviews for
105
216
27
129
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Weymouth, United Kingdom
1 review
Reviewed 14 May 2014

My wife and I recently spent 6 nights at the Brook Hotel from Thursday to Wednesday. The room was a good size, clean and the bed was comfortable but it was looking a little jaded in places, hole in the carpet, tarnished bathroom fittings etc. Compared with the previous hotel we stayed at in Norwich it was very quiet with no disturbance during the night. The staff are all very friendly and nothing seems to be too much trouble although at time the bar was unattended.

On the downside they cater for coach trips on weekdays and they have a fixed time in the evenings of 7pm for their evening meal. This means that even if you arrive in the restaurant and order your meal before then you are unlikely to get yours until the coach party have started on their desserts! An average wait of 45 to 50 minutes was experienced on the four nights that we ate in the hotel. The waiting staff are embarrassed by this and offered us additional rolls and asked us to highlight the problem to the management.

We did bring this problem to the attention of the management when we departed and they did give us a 25% discount off the cost of our meals but is clearly a problem they have to resolve as we were not the only people effected by this.

We normally travel to Norwich at least once a year and we would still consider using this hotel especially as they cater for dogs even though we did not have ours with us on this occasion.

Room Tip: It is quite a walk to the higher room numbers eg 139 as you have to go round three sides of the buil...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redlands-Lad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 May 2014 via mobile

Brilliant hotel to stay in staff very friendly very helpful, food delicious, prices all very reasonable I would highly recommend this hotel to anyone. We had a wonderful romantic break here. Will visit again later in the year perhaps

Stayed April 2014, travelled as a couple
Helpful?
Thank Debbie1234567895556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldham, United Kingdom
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 May 2014

We stayed here on a special deal booked through classic Britain. The room was clean and well furnished and modern. Reception staff were friendly and efficient. Meals in the restaurant were included in the deal and were excellent though only about half the options were available on our deal, the rest having a £4 surcharge. Service in the restaurant however was patchy. A coach party were served between 7 and 8pm each evening and other customer tended to be forgotten. Long waits between courses tended to be the norm. Overall however for the price I paid this was excellent value.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stewrat222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2014

We decided to stay here, because they excepted small dogs, although the reviews were not good, the hotel turned out to be very good, we had a very clean room, with nice clean white sheets and a comfy bed, and a good breakfast in the morning. What more could you ask for after a day of driving. I would recommend it to anyone, and would use it again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank josephines387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Brook Hotel Norwich

Property: BEST WESTERN Brook Hotel Norwich
Address: Bowthorpe Employment Area, Norwich NR5 9JB, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #25 of 50 Hotels in Norwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Brook Hotel Norwich 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more   less 
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Also Known As:
BEST WESTERN Brook Hotel Norwich Norfolk

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