In reality this hotel is no worse than the bottom end of the BW chain.
Dated, where else do you still see onyx panels in the bathroom, poor service and varied rooms.
This hotel fit all these Points.
- onyx bathroom
- poor service, when I arrived the receptionist was on the phone, annoying but acceptable, but after 3 or 4 minutes of her conversation she said that she would get someone for me, and stood doing nothing for a minute or so before someone came to the desk to serve me.
Maybe there was a power thing going on, ie checking in is beneath me etc but the words "customer first" Should have been in there somewhere.
The only positive on the service was the bar guy and
the Asian girl in the restaurant, well done those 2!
The main issue I had was with the electrics in room 204.
The lights were off and on like Nicole and Lewis! It was more a disco effect than an ambient lighting approach
On raising with reception they sent said bar guy (above)to fix, he reset the trip switch, and sodded off!
Then began the lighting to back up a full live version of MJ s Billy Jean!
Off reset on....
Off reset on...
and so it continued, up until the strobe lighting and previous experience sent me surrying to make my review.
- Official Description (provided by the hotel):
- BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more less
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- Also Known As:
- BEST WESTERN Brook Hotel Norwich Norfolk