I really liked this hotel, the room was clean, quite large and looked as if it ad been recently refurbished. It had a very clean, fresh smell and feel
The hotel was also ideally placed on a main road in touch with many different places.
In the restaurant the food was fine and the surroundings were good, with wide screens on all walls (ideal for watching the Commonwealth Games)
I do however have 3 gripes-
1) It is advertised as having a gym but when I asked I was told there wasn't one but with no explanation or apology
2) The quality of Wifi (albeit free) was very poor with long periods where it was not available (server not responding)
3) Finally and probably most importantly I am going to score the service at this hotel as poor but I need to explain why.
It was not down to the staff as all of the people I encountered on reception or at the bar were absolutely first class, they were extremely pleasant and could not have been more polite or done more for me. The issue is that there simply was not enough of them, every night I had to ask someone at reception or in the restaurant to serve at the bar as I had stood waiting for minutes or one night I had to wait at reception because the lady was looking after someone in the restaurant.
The staff are very good, you just need ore of them if you want people to come back
- Official Description (provided by the hotel):
- BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more less
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- Also Known As:
- Best Western Brook Hotel Norwich Norfolk