Double room was clean and layout as shown in the photos.
However, on entering the room the heat hit you and the heater control was broken. There was also no way of turning off the air conditioning unit which was extremely noisy in the night. The worst aspect for two tall people was the double duvet on a five foot bed! Most hotels give the correct size duvet for the size of the bed. All in all, two poor nights sleep which we badly needed. We understand the rooms are due for refurbishment, but this does not excuse the duvet.
Breakfast: Good breakfast apart from very weak, cold tea poured from a flask. This was rectified by a very polite Chinese waitress who brought a pot of fresh tea! Friendly reception staff.
- Official Description (provided by the hotel):
- BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more less
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- Also Known As:
- Best Western Brook Hotel Norwich Norfolk