I took my partner to this particular restaurant after being told how fantastic it was. We were directed to our table upon arrival as we had prebooked. The first waitress took our order. Having read the menu, I ordered a fillet steak with JUST chips and peas. The reason for this is because I have suffered from CANCER and the medical intervention which keeps me alive is compromised by the presence of mushrooms. To be specific, I would literally die within an hour of consuming the slightest crumb of a mushroom or even water escaping a mushroom.
Our order was then brought over to our table by ANOTHER waitress, and to my dismay, my plate contained mushrooms - lethal to me. We questioned this as we had specifically said JUST chips and peas to avoid the inevitably awkward situation which arises from sending food back in a restaurant. To show that I understood how this sometimes happens, as it was obviously a very popular culinary experience and were undoubtedly busy, I explained the intricate details of how sensitive my body is to mushrooms. She then shocked me with the response of "well, you should have told us when you ordered". Bearing in mind, I had specifically ordered the steak with JUST chips and peas, I wasn't sure what more I could have done in this situation. I generally don't feel the need to explain my medical history, nor do I choose to, which is why I'm specific about my order. My plate was whisked away to a disgruntled "we'll sort it" and my plate was shortly returned to me by a THIRD waitress, minus the mushrooms. This waitress was unaware if this was a fresh plate of food or whether the mushrooms had just been removed from the plate, to which I decided I would not risk death and would leave the food.
A FOURTH waitress then came to collect the plates who exclaimed "but you haven't eaten any". At this point we explained the long story, in a more condensed, shortened version. To be polite so she didn't think I didn't like the food, I explained that I just didn't feel comfortable risking my life. Whilst explaining this to this waitress, we were joined by a FIFTH waitress with the FORTH waitress exclaiming "you can deal with this" and then leaving without the plates, which was a little perplexing.
The FIFTH waitress asked what the problem was. We had explained our visit so far to which she then explained I WOULD have been given a totally new plate of food. I explained that at the time, no one was able to tell me this for certain and I didn't want to take the risk. This waitress then went to check in the kitchen, which was a nice gesture but was a little bit late at this point. The waitress returned to the table to explain the landlady was cooking in the kitchen on that night and passed on the message from her that "because you made the waitress cry (I assume the FOURTH waitress??) - she would like you to settle the bill and leave"
To say I was shocked is an understatement. I was very frustrated that I was being asked to leave because of the error that was made by them. Going as far as explaining about my medical history was totally unnecessary and yet I did this because I wanted to avoid any further confusion and give them the opportunity to show a little empathy and understanding. Instead, I was asked to leave and I am still unsure exactly how I could have done anything differently.
My relaxing weekend away with my partner was just about ruined by one meal in this restaurant. Having read a few reviews, a lot appears to be put down to the accommodation and surrounding areas which must be fantastic to counteract the worst experience I have ever had in my life in a restaurant. Avoid this place if you suffer or have ever suffered from cancer or any other medical issue which has left you needing to avoid any kind of food. Or, alternaively, take your GP to make them aware of your medical history before your visit.
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