Booked the Lodge Hotel for some workmen. Was booked for 6 nights. Was not aware of the non redunable cancellation policy!!!.
When lads arrived early hours of morning could not get into one of the rooms but the one they could was totally disgusting. Sheets were stained floor was filthy, room had not been cleaned, phoned office and a guy came out to show other rooms. These were equally dirty and men said under no circumstances could they stay, they would rathwr sleep in van.
I emailed office with complaint and phoned. Spoke to a man who said rooms were non refundable. I said rooms were too disgusting to sleep in and therefore a refund should be made to which he just replied rooms non refundable. I told him men had taken photos to show how bad rooms were and that I would be contacting Watchdog as even if they have this policy if rooms are that bad they should refund some if not all money. He again replied rooms non refundable. Its a con, they take your money using this policy knowing rooms are disgusting and not having to refund.
Well I will be contacting Watchdog and trading standards as this is not acceptable.
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- Also Known As:
- Beeches Hotel Norwich
- Beeches Norwich
- The Beeches Hotel Norwich, Norfolk