We booked the bewilderwood package for the second year running.
This package is without doubt great value for money. (family room , DDBB, entrance to the park and a book on the bed awaiting your child on return)
My review would have been very good, accept that during the night our room started to smell of smoke. (cigeratte smoke) My little girl woke up, as we were discussing it, unfortunately this led her to be very scared as she took it to be fire smoke.
I'm not sure if it was from the hotel's offices (we were in 303 next to this area) or from the pop up bed. It was very weird as we certainly didn't smell it on arrival earlier in the evening.
However we attempted to sleep through it, after a day at bewilderwood it helps!
Around 06.30hrs I went to report it. I also asked if we could cancel that days booking. ( we were staying another night) I was met by a polite lady, but wasn't able to make a decision until her manager came in.
I returned to the desk just after 7am to be told that I can cancel as I had paid in advance!
I had to explain that I understood that I could leave at any time, yet I wasn't prepared to pay for this second night, as I would use the refund to book a smoke smell free room elsewhere.
oh , I was asked to come back......
after breakfast I was told that I could indeed cancel. And I got my refund. However at no time did anyone want to investigate my complaint? Look to move me to a new room? Or help me find an alternative hotel.
I have to say that for a small hotel I would have expected for the manager to seek me out to investigate, apolgise even?
I'm a regular user of holiday inns with work, and feel really let down here.
This is the first time that I have ever bothered to write a review, and I stay in hotels 4 nights a week across the uk for many years now. As I have, I will also finish on a note that although the pool is great, and the local gym members were very welcoming to my family,the little things like soap in the showers were empty. breakfast was also Luke warm.
I have to say if it wasn't for room service and pools I'd book Premier Inns every time after this experience.
- Official Description (provided by the hotel):
- The Holiday Inn Norwich-North hotel is the ideal choice if you re visiting the Norfolk Broads, Norwich city centre or attending a business meeting in Norwich. The fully air conditioned Holiday Inn Norwich-North hotel is the first choice of many guests searching Norwich hotels.Our location minutes from Norwich International Airport makes our Park, Stay & Fly package ideal for a stress free start to your trip.If it s leisure that brings you to the Holiday Inn Norwich-North hotel, you ll be spoilt for choice. Relax in our health & fitness club, visit the Norfolk Broads or explore stately homes such as Royal Sandringham, all within easy reach of our Norwich hotel. Best known for its medieval castle & stunning cathedral, Norwich city centre, (3 miles from the Holiday Inn Norwich-North hotel), has been transformed. You ll find famous stores in the Chapelfield Mall, plus countless specialist shops.If you re choosing Norwich hotels for business our helpful staff, Wi-Fi access & 7 air-conditioned meeting rooms, offer a perfect working environment. You can trust in our reputation as one of the best Norwich hotels for banqueting , to help you plan perfect events in Norwich. We also offer a fantastic programme of tribute party nights during the year. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Ebookers, Odigeo, Hotels.com, IHG, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Holiday Inn Norwich North Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Norwich North Hotel Norfolk
- Norwich Holiday Inn