Where do I start?
We attended the restaurant for dinner one evening in February as we are members of the restaurant club and all was well. Two weeks later we receive a parking fine on behalf of the hotel.!!!!
There is a machine in reception where you have to enter your vehicle registration when you visit however the restaurant staff had previously advised us our details would be entered and valid for six months.
We went to the hotel to try and sort this out and were told it was nothing to do with them and we had to contact the car parking company direct. We emailed the parking company to appeal the fine but they responded saying that although we may have been authorised to park there the car was not on the system so the fine stands.
After a further 2 trips to the hotel we were ensured the issue would be resolved by the manager however to date, some 3 weeks after the fine was issued, we have never had either a call back or email to advise what was going on. The customer service has quite frankly been appalling and the staff need to realise how this reflects on the Hotels image. Having been frequent visitors over the last 10 years we are questioning whether we wish to return.
- Official Description (provided by the hotel):
- The Holiday Inn Norwich-North hotel is the ideal choice if you re visiting the Norfolk Broads, Norwich city centre or attending a business meeting in Norwich. The fully air conditioned Holiday Inn Norwich-North hotel is the first choice of many guests searching Norwich hotels.Our location minutes from Norwich International Airport makes our Park, Stay & Fly package ideal for a stress free start to your trip.If it s leisure that brings you to the Holiday Inn Norwich-North hotel, you ll be spoilt for choice. Relax in our health & fitness club, visit the Norfolk Broads or explore stately homes such as Royal Sandringham, all within easy reach of our Norwich hotel. Best known for its medieval castle & stunning cathedral, Norwich city centre, (3 miles from the Holiday Inn Norwich-North hotel), has been transformed. You ll find famous stores in the Chapelfield Mall, plus countless specialist shops.If you re choosing Norwich hotels for business our helpful staff, Wi-Fi access & 7 air-conditioned meeting rooms, offer a perfect working environment. You can trust in our reputation as one of the best Norwich hotels for banqueting , to help you plan perfect events in Norwich. We also offer a fantastic programme of tribute party nights during the year. ... more less
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- Also Known As:
- Holiday Inn Norwich North Hotel Norfolk
- Norwich Holiday Inn