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Holiday Inn Norwich North Hotel
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Reviews (474)
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All reviewsnorwich airportan airport hotelexecutive roompark and ridereception staffswimming pooldecent hotelleisure facilitiesgood sizegreat showercoach tripevening mealgreat roomcoach partycity centrewould stay againthe ground floor
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Reviewed 16 February 2010

i booked two rooms for valentines event at this hotel for my wife and also two friends.the valentines night was very good .the bedrooms my god they were so cold even with so called heating on this is 2010 holiday inn.we are going to book next years valentines night but mybe book the premier inn or book this hotel and sleep in our jackets.

  • Stayed: February 2010, travelled with friends
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Thank jhalesengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PANorwich, P.A. at Holiday Inn Norwich North Hotel, responded to this reviewResponded 21 March 2010

Thank you for your review. I would like to apologise for the temperature in the bedrooms during your stay, unfortunately we were experiencing an exceptionally cold spell and we were having some problems with our heating. Because of this we purchased some additional heaters to try and help with this situation. However, we are pleased that you and your friends enjoyed the Valentines Night at the hotel and we look forward to welcoming you back to the hotel next year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2010

Having spent 2 nights at the hotel on a 2for 1 meal deal offer we were very pleased with the excellent value for money .The hotel is opposite the airport but heard no noise and obviously excellent if you are travelling from there. We had an excellent carvery meal in the restaurant on one evening with a salad buffet starter and a great choice with each course. Our only criticism was the restaurant was very cold and several people were commenting on this and the same at breakfast and the lovely staff were finding us a table where it wasnt too cold and whilst we appreciate it is very cold weather it does need to be warmer in the restaurant for comfort. The Abba Tribute evening was very good and wish each Holiday Inn could put any forthcoming events on their website so when booking could decide if to take advantage of seeing one. All in all a lovely friendly hotel and could recommend it and would like to return when next in the area.Thank you.

  • Stayed: January 2010, travelled as a couple
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Thank jeanHykeham_lincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PANorwich, PA at Holiday Inn Norwich North Hotel, responded to this reviewResponded 20 January 2010

Thank you for taking the time to upload such a great review.

We were pleased to read that you enjoyed your meals in our Restaurant, the Abba Tribute evening and that our close proximity to the Airport did not affect your stay.

Unfortunately we experienced an exceptionally cold weather spell during your stay which affected the public areas so we would like to apologise that this made your meals in the restaurant uncomfortable while you were with us.

Thank you once again for your feedback and we look forward to welcoming you back to the Holiday Inn Norwich North in the near future.

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Reviewed 8 November 2009

My husband and I stayed for a long weekend at this hotel to celebrate my birthday. The rooms were very clean, but the heating left a lot to be desired, (we had to turn the temperature up to 30 deg C before we could feel any difference in the room, and that was not even hot!!!) We had a few issues with the room which the reception dealt with promptly and efficiently. The food in the restaurant was very nice and imaginative, as I am an extremely fussy person I quite loved the idea of the buffet, but the only downside was that the restaurant was not very warm and seemed that heating was at a premium, even though it was quite chilly outside, and the buffet food was luke warm. Although if you ordered anything that had to be cooked fresh it did come back steaming hot. All in all we had a very nice weekend, but quite frankly I would think very seriously about returning to this hotel again.

  • Stayed: October 2009, travelled as a couple
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Thank nicensweetEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PANorwich, PA at Holiday Inn Norwich North Hotel, responded to this reviewResponded 18 January 2010

Thank you for taking the time to upload your comments regarding your stay at the hotel. We aim to check it regularly and value our customer feedback.

Thank you for your comments about the food served in the restaurant and our bedroom standards.

We were experiencing some problems with the heating during your stay which affected the public areas and the rooms and this has since been resolved.

However, I am pleased to read that you enjoyed your stay and we look forward to welcoming you back to the hotel in the near future.

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Reviewed 10 August 2009

....what more could you want from such a good value hotel?
We stayed in the executive room - it was immaculate and spacious. The restaurant was very busy (it was a Friday night) yet staff were super efficient, and un-flustered and service was still swift. In fact every member of staff that we had the pleasure of speaking too were so friendly and helpful!
I expected noise from the very nearby airport - but there was none!
It is a no nonsense, clean, modern, friendly, professional great value hotel - and a perfect base to visit Norwich - I will happily return.

  • Stayed: August 2009, travelled with family
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Thank jellybeancurls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PANorwich, PA at Holiday Inn Norwich North Hotel, responded to this reviewResponded 4 September 2009

Thank you for taking the time to upload such a great review.
We were pleased to read that you enjoyed your meal in our Restaurant and that you found the staff to be pleasant and helpful and that you were not affected by any noise during your stay from the nearby airport.
We look forward to welcoming you back to the Holiday Inn Norwich North in the near future.

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Reviewed 15 June 2009

I had to go to Norwich and booked this last minute, I did get a great rate and when I arrived I was wowed at the room. I had chosen a Jacuzzi suite value for money was immense. Decor was lovely, bedding clean, bathroom facilities excellent. You could lay in the jacuzzi and watch tv through the door.The room also had a shower with sauna facilities.
Parking was good too, no having to get tickets and drive in and out of barriers. Staff I dealt with only to check in and out. Did not use mini bar which was stacked with chocolate etc. Wasnt too sure whether they charged you per item for edibles the same as they did for spirits. On the booking details online it does read as free, but didnt touch it nonetheless. That was the only confusing thing.
I would definately book this again. .

  • Stayed: June 2009, travelled on business
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Thank Outofabag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHTSF, Revenue Manager at Holiday Inn Norwich North Hotel, responded to this reviewResponded 10 July 2009

Thank you for your feedback which we value greatly.

We were pleased to read that you enjoyed your stay and as a result of your comment have instructed that we review the wording on our website around the minibar.

To clarify the provision of the mini bar in the room booked is what should be stated rather than its contents being complimentary.

We will ensure that we pass your comments onto all the staff and continue to make improvements to ensure each stay with us is an enjoyable one.

Thank you again.

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