We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“VERY GOOD”
Review of Maids Head Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Maids Head Hotel
Ranked #5 of 50 Hotels in Norwich
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
82 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“VERY GOOD”
Reviewed 23 January 2013

The hotel is in the centre of Norwich and the reception was very efficient and helpful. IHowever, the car park is not easy to find and there is a need for some good signs.

The room was very large with a bed that could take four people easily, and was very comfortable. Extremely well decorated and very clean throughout - I was impressed.

Had a bar meal and because there was a long delay (they couldn't find the sausages!) the barman/waiter was very apologetic and engaged in talking to me - a free glass of wine would have been very acceptable because of the delay - perhaps next time.

The breakfast was disappointing - self-service and all the food rather dried up.

Would certainly stay there again but go out for breakfast - all in all 9 out of 10

Room Tip: Try not to have aroom over looking the car-park was noisy around 6.00 am
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, Manager at Maids Head Hotel, responded to this review, 31 January 2013
Dear Eric B,

Thank you very much for your review.I was delighted to see that you enjoyed the majority of your stay however I was alarmed to see that the comments made about breakfast and bar food.

We are currently in the process of changing our breakfast buffet system and hopefully on your next visit you will see a marked improvement.

As for the chef not being able to find the sausages I must apologise, this is the first I have heard about this incident and will investigate further. We have recently recruited a couple of new chef's but they would certainly know where to find everything in the kitchen before being left on their own.

We look forward to seeing you back here soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,127 reviews from our community

Traveller rating
    610
    347
    119
    40
    11
See reviews for
142
536
36
197
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (282)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Ely, Cambridgeshire
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 January 2013

I recently had a one night stay at the Maids Head Hotel. A snowy stay but thoroughly impressed by the hotel and all of the staff. A clean room with all of the facilities you would expect and enough room to carry on working for a few hours after I arrived. And with complimentary parking in the centre of Norwich too.

A Fantastic bar and restaurant with very pleasant staff who were happy to interact and provide recommendations on the menu. I had a three course meal off the new menu and will be returning to the hotel even if only to use the restaurant if i havent got enough time to stay.

Thoroughly impressed and had a really great relaxing stay. Will be returning again soon.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jmwljw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, Manager at Maids Head Hotel, responded to this review, 31 January 2013
Dear Jmwljw,

Thank you ever so much for your lovely review. I was delighted to see you enjoyed your time with and look forward to welcoming you back soon, whether it be for an overnight stay or another lovely meal in our winepress restaurant.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 January 2013 via mobile

One night stay with dinner for two plus breakfast. The hotel had the room ready on arrival mid morning. Dinner was fantastic, three courses plus am excellent breakfast. Service in the restaurant equally good.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HedgehogIan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, Manager at Maids Head Hotel, responded to this review, 31 January 2013
Dear Hedgehoglan,

Thank you very much for your lovely review. We were delighted to see that you enjoyed your stay and in particular your meal with us.

We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 January 2013

We had no complaints at the Maids Head Hotel in Norwich. Our room was clean, comfortable and spacious and the shower was hot with lots of water pressure. Breakfast was the best hotel breakfast of the holiday. It's in a very central location and parking is free if you're guest of the hotel. Wifi is also free. On top of all that, we received excellent service when I was trying to send a fax to a hotel in Italy. The girl at the desk told me the fax machine was a little slow and that if I wanted to go out, she would keep the fax and confirmation under the desk until I returned. After visiting the Cathedral across the road, I popped back in to see how the fax had gone. The girl explained that it had been rejected but she would keep trying and told me to head off and keep enjoying my day. Hours later I returned. It turns out the fax number that I had been given was old and the girl had even gone to the trouble of looking up the hotel on the internet to find the new fax number so she could complete the fax for me!

Room Tip: We chose the cheapest room and it was still a very good room. Not much of a view though, which I ima...
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mialiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, Manager at Maids Head Hotel, responded to this review, 31 January 2013
Dear Mialiam,

Thank you very much for your kind review. It is always great to see positive feedback from guests especially when they mention particular highlights, in this instance being the service from the receptionist. We will pass on your kind words to the team.

We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2013

My mum had her wedding here in 2011 its welcoming, friendly, clean great nights sleep. Food was great abit of a mix up at breakfast but over all a great day had by all. Its in a good location quite easy to find although I think you need abit of Norwich experiance to find it

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, Manager at Maids Head Hotel, responded to this review, 31 January 2013
Dear Emma D,

Thanks for your review. It is always lovely to hear that guests enjoy their special day with us and we love being a part of these special experiences. Make sure you all come back soon and relive that great day you all had.

We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
norfolk
Level Contributor
76 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 5 January 2013

Looking for somewhere to have a nice relaxing coffee and bite to eat,we found the ideal place.My aunt suggested this hotel,the girl on reception was very helpful and informed staff that we had arrived and what we would like a snack.A very nice young man ordered our scones jam and cream .coffee and tea,we had to wait quite awhile for the scones but when enquiring w told they were very busy and would be with us soon.No problem to us as we were in no great hurry but did like to be told what was happening.The scones were very nice along with the coffee.Really enjoyed the hotel and staff were busy but not to busy to speak to us and explain everything.Have lived in Norwich all my life but have never been here before.I really enjoyed it because it felt very festive.There was a wedding about to take place.It was warm and relaxing and classy yet reasonable.Perhaps they should advertise this service more as I would never think about going anywhere like this but for a couple of extra pounds it is much more enjoyable than lots of cafes I have visited in Norwich,and nice to have a smile from people.Will return again.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank tuckswood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, Manager at Maids Head Hotel, responded to this review, 31 January 2013
Dear Tuckswood,

Thank you very much for your lovely review. It is amazing to think that you had never visited us before but hope you come back soon. Apologies for the delay in the scones but as you were informed we did have a wedding on at the time and hopefully the delay was not too long. We cater for many functions and weddings but nonetheless we always strive to ensure that delays are kept to an absolute minimum.

We hope to see you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancashire lass in ashton
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 January 2013

we went to the maids head between xmas and the new year the main point is the location right facing the cathedral so really central .
the room they gave us was so small with a constant humming background noise , ask to be changed ,and was changed straight away to a really great room 219 , but the bed was so hard struggled to sleep .
the buffet breakfast was fine really enjoyed it , but the whole hotel was just too hot .
staff were lovely , but dont think i would return sorry .
also found in the room 1 umbrella and 1 dirty pair of tights so cleaning not throughly done .

Room Tip: quiet room quite large room 219
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank millie1033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, Manager at Maids Head Hotel, responded to this review, 1 February 2013
Dear Millie1033,

I am sorry to hear that you did not enjoy your stay as much as you would have liked and I was very disappointed to read about the problems you encountered during your time with us.

We strive to make our guests experiences with us a memorable time and on this occasion it seems as if it was for the wrong reasons. We have a very thorough housekeeping team where we rarely see any negative comments but on this occasion it seems as if they failed to deliver our usual high standards and I must apologise for that. I was also disappointed to hear of the humming noise that disturbed you when you first arrived. I was however delighted to see that you enjoyed your second room and breakfast.

We do hope to welcome you back in the near future and hope to turn your opinion around as we don't like to be "just ok".
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Norwich hotels
0.9 mi away
Best Western Annesley House Hotel
0.8 mi away
Holiday Inn Norwich City
0.4 mi away
St Giles House Hotel
St Giles House Hotel
#1 of 50 in Norwich
621 reviews
Show Prices
Show Prices
Show Prices
2.8 mi away
Sprowston Manor Marriott Hotel & Country Club
6.2 mi away
Park Farm Hotel
Park Farm Hotel
#1 of 1 in Hethersett
1,104 reviews
4.3 mi away
Dunston Hall
Dunston Hall
#1 of 1 in Stoke Holy Cross
2,532 reviews
Show Prices
Show Prices
Show Prices

Been to Maids Head Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Maids Head Hotel

Property: Maids Head Hotel
Address: 20 Tombland | Norfolk, Norwich NR3 1LB, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Norwich
#13 Family Hotel in Norwich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Maids Head Hotel 4*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Ebookers, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, HotelQuickly and Cancelon so you can book your Maids Head Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Maids Head Norwich
Hotel Maids Head
Maids Head Hotel Norwich, Norfolk

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing