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“historic hotel” 4 of 5 bubbles
Review of Maids Head Hotel

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Maids Head Hotel
Ranked #4 of 50 Hotels in Norwich
Certificate of Excellence
Edmonds, Washington
Level Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“historic hotel”
4 of 5 bubbles Reviewed 14 May 2013

Norwich is a big city so finding your way to The Maidshead Hotel will involve a few wrong turns but once you are there the central location is perfect. The hotel is 1 block from an impressive cathedral and only a couple of blocks to a castle or an open air market. The rooms are average size with nice furnshings. The bathrooms are big, modern & clean. The breakfast buffet has a nice selection.
con: The hotel was built hundreds of years ago so: 1) no elevator 2) the hotel is like a maze with twisting hallways and many stairs. Some people might feel that part of the charm.

  • Stayed April 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John98020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 21 May 2013
Dear John98020,

Thank you very much for your feedback. We are delighted to see that you enjoyed your time with us but were disappointed to see that you did not manage to find our elevator. We do have an elevator which functions all floors within the hotel, however you will certainly find the odd stair or 2 with nooks and crannies being such an old building. We hope this did not deflect too much from an otherwise enjoyable stay with us.

We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,068 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (272)
Date | Rating
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  • English first
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English first
Edinburgh, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 May 2013

We had a very pleasant stay in this hotel, we were most impressed.
On checking in we were upgraded to a suite which was full of character.
The reception staff were very helpful. The situation of the hotel was superb.
if I was going to Norwich again I would be happy stay at this hotel.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank christmascarol3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 21 May 2013
Dear Christmascarol3,

Thank you very much for your feedback. We are delighted to see that you enjoyed your time with us and hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
5 of 5 bubbles Reviewed 13 May 2013

Stayed here with my parents to visit some family in the area a few weeks back. Use to hotels in Dubai but it was very refreshing staying in such a historic building...makes me miss the UK! Food was good, all staff seemed friendly. Was a member of staff called dave/dan? (cant remember) who never failed to say hello! Thank you for the nice stay.

  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alex E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 21 May 2013
Dear Alex E,

Thank you very much for your feedback. We are delighted to see that you enjoyed your time with us whilst back in the UK and hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 May 2013

This is a historic building with lots of character in a great location to explore Norwich. We booked a historic package deal which included 2 nights in a feature room, bed, breakfast and evening meal, 2 tickets to the Norwich castle, bottle of prosecco and box of chocolates. We had a fabulous time and felt the staff did everything they could to make sure we enjoyed ourselves. The room was quite large and had two comfortable chairs to sit in (in addition to the dressing table chair). The windows were quite large and let in a lot of light which I particularly liked. The bed was a bit on the firm side for my liking but not too bad. The best thing about this hotel was the lovely food and fantastic service we received. Checking in was easy and the person on the desk was very friendly and helpful. The service on both evenings in the restaurant was exceptional as was the service at breakfast time. I would have liked to mention one gentleman waiter in particular who went out of his way to make sure we had everything we needed but we never caught his name on his badge. He was so busy attending to everyone (in a good way) that we didn't want to stop him! The food was delicious and there was a good choice on the menu. The breakfast was great and hot, which is something important to me. I would definately recommend this hotel for a relaxing break.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cazzar1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 21 May 2013
Dear Cazzar 1961,

Thank you very much for your feedback. We are delighted to see that you enjoyed your time with us and it was great to see you enjoyed your meals and the service inparticular. We will pass your comments on to the team as I am sure they will be pleased to hear their hard work was appreciated.

We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hertfordshire
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2013

Took my husband for a night in Norwich for birthday. We were so very impressed with the city. Location of the hotel was excellent. Cleanliness of the room you couldn't fault. The staff were very polite and helpful. Lovely city, much prefer it to Canterbury. We will return.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank janandmike53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 21 May 2013
Dear Janandmike52,

Thank you very much for your feedback. We are delighted to see that you enjoyed your husband's birthday with us and hope to welcome you back in the near future, maybe treat yourself for your next birthday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 12 May 2013

Very clean, spacious room. Very friendly and helpful staff. Fantastic location with free parking. Plus it's a really interesting hotel with a tremendous history. It was just so easy to walk to and from the various places in the city itself and if you like a drop of vino they've 40 different ones for you to choose from.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mbatps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 21 May 2013
Dear Mbatps,

Thank you very much for your feedback. We are delighted to see that you enjoyed your time with us and hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 May 2013

Comfortable environment, friendly staff, not to mansion its perfect location. Couldn’t recommend maids head hotel highly enough.The historic charecter of the building is typical Norwich. Will be heading back in the summer !

  • Stayed March 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Adam V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 21 May 2013
Dear Adam V,

Thank you very much for your feedback. We are delighted to see that you enjoyed your time with us and hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maids Head Hotel

Property: Maids Head Hotel
Address: 20 Tombland, Norwich NR3 1LB, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Norwich
#13 Family Hotel in Norwich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Maids Head Hotel 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Maids Head Norwich
Hotel Maids Head
Maids Head Hotel Norwich, Norfolk

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