We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fab - as usual”
Review of Maids Head Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Maids Head Hotel
Ranked #5 of 50 Hotels in Norwich
Certificate of Excellence
Sheffield, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Fab - as usual”
Reviewed 28 October 2013

Just had a weekend away in sunny Norfolk, stayed at the Maids Head Hotel and had a fab time, this is about the 3rd time we have stayed here and it is always a pleasure. We stayed on something called a Seasonal Treat which included Dinner in the Wine Press and Prosecco & Chocolates in your room. We stayed in a Suite which was located at the front of the hotel in the "old" part of the building, I agree with previous reviewers about the road noise, but it was no more that in any city center hotel and we both slept well. The food in the restaurant both dinner and breakfast was very good, nice choice and helpful staff.
One advantage to this hotel is the location and the car parking, free parking in a city center hotel is always a bonus!
A tip would be to book direct with the hotel, we booked through their website rather than any of the discount sites, the room was cheaper with more options offered.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PinkyandtheBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 October 2013
Dear PinkyandtheBrian,

Thank you for your lovely review in relation to your recent stay with us. We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.

We would also greatly appreciate it if you could also share your review on the winepress@wensum review page which is specifically for our restaurant reviews.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,127 reviews from our community

Traveller rating
    610
    347
    119
    40
    11
See reviews for
142
536
36
197
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (282)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 October 2013 via mobile

Great location in Tombland, close to the cathedral. Real Plus points were excellent taster meal and wine flight in the restaurant. Thoroughly enjoyed it and the service in the restaurant was very good. Great choice of wines too. Old building so not the easiest to navigate, but that's what you should expect from something of its age. The room was comfortable - we found our bedding ok and good tea and coffee facilities. Wifi worked. On the downside, the modern room (and indeed the general decor) is what I'd describe as a little drab - too many shades of brown for my liking. The bathroom needed modernising, though there was plentiful loo roll (which is always a good point). View over the back of the hotel was dire though. Not sure what you could do about this really, but be aware. Mould around the bathroom wall and ceiling because extraction was poor. We kept the bathroom window open to compensate but as others have said, noise from the kitchen extractor fans is quite loud. Didn't worry me too much but it might others. We had drinks in the bar after our meal and found the 10 pound single shot of brandy to be ridiculously expensive. We don't pay that in London.
Overall, the package we booked for 189 was good value. Room and breakfast (which was fine, nice tomatoes!) plus the taster menu and wine. Would return but would want to get a good deal on the room.

Stayed October 2013, travelled as a couple
Helpful?
Thank Lexicles1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 October 2013
Dear Lexicles1,

Thank you for your lovely review in relation to your recent stay with us. We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.

We were however disappointed to read some aspects of your stay were not great and we would appreciate it if you could contact our operations manager Dan Hawkie on operations@maidsheadhotel so we can investigate the details about the room inparticular.

We are currently working our way through a refurbishment plan at the hotel and this includes decorating of bedrooms etc.

We also aim to give our guests the best possible food and drink products available and our Hennessey XO is indeed £10 per shot but we do have cheaper options available.

Once again thanks for your review and we hope to hear back from you soon to investigate your points rasied. We would also greatly appreciate it if you could also share your review on the winepress@wensum review page which is specifically for our restaurant reviews.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 October 2013

We appreciated the natural caring customer service. The food was amazing and the maître d made our dining experience even more memorable just by little touches of curtesy.
Suite 6 was great- everything we could have wanted.
This hotel has all the great things you could want and it's a real find if you are wanting to stay in Norwich. Absolutely fabulous!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dawnyoung22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 October 2013
Dear DawnYoung22,

Thank you for your lovely review in relation to your recent stay with us. We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.

We would also greatly appreciate it if you could also share your review on the winepress@wensum review page which is specifically for our restaurant reviews.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, England, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 October 2013

this is a lovely hotel situated next to the Cathedral and within easy walking distance of shops,bars and restaurents. Our room was spacious and comfortable, though the bed was too hard for me ut that was sorted. We had a lovely meal in the restaurent. Breakfast choice was plentiful. Alln the staff were polite and helpful. Woulod definately stay there again

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 October 2013
Dear Jackie S,

Thank you for your lovely review in relation to your recent stay with us. We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.

We would also greatly appreciate it if you could also share your review on the winepress@wensum review page which is specifically for our restaurant reviews.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 October 2013

We arrived here after several long days travelling, and it was really cosy and inviting. The character of this old hotel has been retained but with a good standard of mod cons. Great location close to the centre of Norwich. We found the reception staff were cheerful and really helpful.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gramicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 25 October 2013
Dear Gramicus,

Thank you for your lovely feedback in relation to your recent stay with us. We are delighted to see that you enjoyed your time with us and we hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 23 October 2013

We meet for our business group meetings on a regular bi-weekly basis at the Maids Head, the layout of the hotel is unique with great areas to have structured business meetings with private and relaxed places for breakaways and 121s.

Our latest business event was in the Minstrel Suite, which is full of old charm and character but is well equipped with the latest technical facilities, all the staff were helpful and polite and the service as usual was excellent, especially from Bruno who looks after us on a regular basis.

I do actively try to make our meetings a constructive learning culture, to surround ourselves with positive people, in pleasant surroundings which the Maids Head Hotel certainly lends itself to. It an ideal venue for hosting any business event, having ample car parking on site and is ideally located in a central location with everything you need within walking distance.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 24 October 2013
Dear Lorna B,

Thank you for your kind comments. We really do appreciate your feedback and we will pass your comments on to the team, especially Bruno.

We are delighted to see that you are happy with our venue and we look forward to working closely with you over the coming years.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
Reviewed 22 October 2013

I stayed here with my partner for my birthday, we had a super time, the room was lovely! The staff were helpful and polite. The hotel is a great location, very central for shops and sightseeing. I would certainly stay here again!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 23 October 2013
Dear Claire J,

Thank you for your feedback in relation to your recent stay with us.

We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Norwich hotels
0.9 mi away
Best Western Annesley House Hotel
0.8 mi away
Holiday Inn Norwich City
0.4 mi away
St Giles House Hotel
St Giles House Hotel
#1 of 50 in Norwich
621 reviews
Show Prices
Show Prices
Show Prices
2.8 mi away
Sprowston Manor Marriott Hotel & Country Club
6.2 mi away
Park Farm Hotel
Park Farm Hotel
#1 of 1 in Hethersett
1,104 reviews
4.3 mi away
Dunston Hall
Dunston Hall
#1 of 1 in Stoke Holy Cross
2,532 reviews
Show Prices
Show Prices
Show Prices

Been to Maids Head Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Maids Head Hotel

Property: Maids Head Hotel
Address: 20 Tombland | Norfolk, Norwich NR3 1LB, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Norwich
#13 Family Hotel in Norwich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Maids Head Hotel 4*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, Cancelon and HotelQuickly so you can book your Maids Head Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Maids Head Norwich
Hotel Maids Head
Maids Head Hotel Norwich, Norfolk

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing