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“The Tombland Maid”
Review of Maids Head Hotel

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Maids Head Hotel
Ranked #5 of 50 Hotels in Norwich
Certificate of Excellence
Peterborough, United Kingdom
Level Contributor
261 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“The Tombland Maid”
Reviewed 4 November 2013

Series of meetings arranged by an organisation at The Maids Head. Driving to Norwich was no problem (especially if you are a tractor spotter); no problem driving through the City to Tombland but then comes the question of where the car park was located. Once found entry to hotel by rear door. This hotel has lots of stairs from two or three steps to the usual amount. Wherever you go, mind the steps. Reception was quick, easy and pleasant. There is a lift to the upper floors but still there is walking to do along passages and once again, the steps to adjust to the levels of different parts of the old building. It maybe old but it is modern and very well decorated. The bedroom on the third floor was small - one occupant was enough. Room was well equipped but entry to the bathroom was down three steps. The bed was very cxomfortable. The food was excellent as was the service in the restaurant. The bar was well equipped but did get busy prior to meal times. Meeting rooms were good too. Next time, mine will be a bigger floor at ground level.

Room Tip: Ground floor if you want to avoid the steps.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dormouse39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 8 November 2013
Dear Dearmose39,

Thank you for your feedback in relation to your recent stay with us.

We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.

Please feel free to share your lovely feedback on our restaurant specific winepress@wensum tripadvisor page, we would be extremely grateful if others could see your review of the restaurant on there as well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,127 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (282)
Date | Rating
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English first
bedford uk
1 review
Reviewed 30 October 2013

From the front desk to the house keeping staff it was very well run by polite and efficient staff.
All meals there were excellent and the selection of all wines by the glass is an usual occurrence.
Richard

Room Tip: There are rooms in the old part of the hotel if you don't mind steps or better accessed in the m...
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richard8391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 31 October 2013
Dear Richard8391,

Thank you for your lovely review in relation to your recent stay with us. We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.

We would also greatly appreciate it if you could also share your review on the winepress@wensum review page which is specifically for our restaurant reviews.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 October 2013

Just had a weekend away in sunny Norfolk, stayed at the Maids Head Hotel and had a fab time, this is about the 3rd time we have stayed here and it is always a pleasure. We stayed on something called a Seasonal Treat which included Dinner in the Wine Press and Prosecco & Chocolates in your room. We stayed in a Suite which was located at the front of the hotel in the "old" part of the building, I agree with previous reviewers about the road noise, but it was no more that in any city center hotel and we both slept well. The food in the restaurant both dinner and breakfast was very good, nice choice and helpful staff.
One advantage to this hotel is the location and the car parking, free parking in a city center hotel is always a bonus!
A tip would be to book direct with the hotel, we booked through their website rather than any of the discount sites, the room was cheaper with more options offered.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PinkyandtheBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 October 2013
Dear PinkyandtheBrian,

Thank you for your lovely review in relation to your recent stay with us. We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.

We would also greatly appreciate it if you could also share your review on the winepress@wensum review page which is specifically for our restaurant reviews.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 October 2013 via mobile

Great location in Tombland, close to the cathedral. Real Plus points were excellent taster meal and wine flight in the restaurant. Thoroughly enjoyed it and the service in the restaurant was very good. Great choice of wines too. Old building so not the easiest to navigate, but that's what you should expect from something of its age. The room was comfortable - we found our bedding ok and good tea and coffee facilities. Wifi worked. On the downside, the modern room (and indeed the general decor) is what I'd describe as a little drab - too many shades of brown for my liking. The bathroom needed modernising, though there was plentiful loo roll (which is always a good point). View over the back of the hotel was dire though. Not sure what you could do about this really, but be aware. Mould around the bathroom wall and ceiling because extraction was poor. We kept the bathroom window open to compensate but as others have said, noise from the kitchen extractor fans is quite loud. Didn't worry me too much but it might others. We had drinks in the bar after our meal and found the 10 pound single shot of brandy to be ridiculously expensive. We don't pay that in London.
Overall, the package we booked for 189 was good value. Room and breakfast (which was fine, nice tomatoes!) plus the taster menu and wine. Would return but would want to get a good deal on the room.

Stayed October 2013, travelled as a couple
Helpful?
Thank Lexicles1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 October 2013
Dear Lexicles1,

Thank you for your lovely review in relation to your recent stay with us. We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.

We were however disappointed to read some aspects of your stay were not great and we would appreciate it if you could contact our operations manager Dan Hawkie on operations@maidsheadhotel so we can investigate the details about the room inparticular.

We are currently working our way through a refurbishment plan at the hotel and this includes decorating of bedrooms etc.

We also aim to give our guests the best possible food and drink products available and our Hennessey XO is indeed £10 per shot but we do have cheaper options available.

Once again thanks for your review and we hope to hear back from you soon to investigate your points rasied. We would also greatly appreciate it if you could also share your review on the winepress@wensum review page which is specifically for our restaurant reviews.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 October 2013

We appreciated the natural caring customer service. The food was amazing and the maître d made our dining experience even more memorable just by little touches of curtesy.
Suite 6 was great- everything we could have wanted.
This hotel has all the great things you could want and it's a real find if you are wanting to stay in Norwich. Absolutely fabulous!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dawnyoung22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 October 2013
Dear DawnYoung22,

Thank you for your lovely review in relation to your recent stay with us. We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.

We would also greatly appreciate it if you could also share your review on the winepress@wensum review page which is specifically for our restaurant reviews.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, England, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 October 2013

this is a lovely hotel situated next to the Cathedral and within easy walking distance of shops,bars and restaurents. Our room was spacious and comfortable, though the bed was too hard for me ut that was sorted. We had a lovely meal in the restaurent. Breakfast choice was plentiful. Alln the staff were polite and helpful. Woulod definately stay there again

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 October 2013
Dear Jackie S,

Thank you for your lovely review in relation to your recent stay with us. We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.

We would also greatly appreciate it if you could also share your review on the winepress@wensum review page which is specifically for our restaurant reviews.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 October 2013

We arrived here after several long days travelling, and it was really cosy and inviting. The character of this old hotel has been retained but with a good standard of mod cons. Great location close to the centre of Norwich. We found the reception staff were cheerful and really helpful.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gramicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 25 October 2013
Dear Gramicus,

Thank you for your lovely feedback in relation to your recent stay with us. We are delighted to see that you enjoyed your time with us and we hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maids Head Hotel

Property: Maids Head Hotel
Address: 20 Tombland | Norfolk, Norwich NR3 1LB, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Norwich
#13 Family Hotel in Norwich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Maids Head Hotel 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Maids Head Norwich
Hotel Maids Head
Maids Head Hotel Norwich, Norfolk

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