Having lived in Norwich for several years on my return to watch the football with my wife I was looking forward to staying at this hotel as I had always thought it's position and look was great. When we checked in Liam was superb and very informative and all was looking good until we reached our room. We have stayed in hotels around the UK and indeed the world and for the price we were expecting a certain level of room. However, when we reached 226 we were certainly underwhelmed. It was small and had the feel of a room that you would expect at a conference centre. We dumped our cases and went out for the day and night and returned later on in the evening slightly inebriated (thank goodness). The bed was atrocious, very uncomfortable and the pillows were terrible. In the morning everything struck home, design wise everything seemed there but just not right i.e. dressing table but with mirror too high to sit and do your hair/make up. I am nearly 6 foot and the way it was set up meant I could barely see the top of my head, let alone my face, so goodness knows how my wife was meant to do her makeup. The whole room was small, cramped and a bit dingy. The view out of the room was of a pigeon infested hovel that was above the kitchens, hence the noise of the fans that kept us awake.
On checking out we voiced our concerns that the stay had been less than perfect and were persuaded to speak to the Duty Manager who might be able to 'do something for us'. Having had a conversation which eventually led to an apology she explained at length that due to a recent take over renovations were in the offing and that in the future things would be better. However, the damage was already done and by telling us that the next time we visited we might like to book into an executive suite for a better quality of room and bed (although these overlooked the car park and were also very noisy) we accepted a discount on the room and left. Best thing about the hotel??? The reception staff were really diligent and accommodating and the car park was free.
A real shame as the potential could be great, as much as we were told when we stayed again things would be better there is no chance I would risk it and would stay elsewhere.
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- Also Known As:
- Maids Head Norwich
- Hotel Maids Head
- Maids Head Hotel Norwich, Norfolk