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“BNI Castle Chapter”
Review of Maids Head Hotel

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Maids Head Hotel
Ranked #4 of 50 Hotels in Norwich
Certificate of Excellence
Norwich, United Kingdom
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“BNI Castle Chapter”
Reviewed 27 June 2014

We have held our breakfast meetings every week at this hotel for the last seven years and they have always looked after us superbly. The room is always well set out and the breakfast is excellent. At 6.00am the friendly face of Bruno from the Hotel is always on hand to make sure we have a great start to the meeting. Well done

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank johnkeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 June 2014
Dear johnkeen,
As a regular guest at The Maids Head Hotel we appreciate you taking the time to review your meetings. It is always good to receive feedback and the team, and especially Bruno, are very pleased that we continue to provide the experience you enjoy.
Kind Regards
Andrew S
pp Christine M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,102 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (278)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2014

We currently use weekly around 13 different meeting venues for breakfast networking groups.
I always look forward to my personal monthly visit to the Maids Head for our Castle Chapter meeting.
Superbly located. Elegantly decorated and the service my members receive is first rate. The gentleman who looks after the members (Bruno) is such a pleasant and hard worker and nothing is ever too much trouble.
He told me he 'loves looking after them every week'! - Great attitude.
Throughly recommend the Maids Head for business meetings.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 June 2014
Dear Dan K,
We are honoured that you consider The Maids Head Hotel to be the jewel in the crown of BNI meeting venues! I hope that we will retain that status through the hard work of the team and continue to welcome you for a long time.
Kind Regards
Andrew S
pp Christine M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hopton on Sea, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 June 2014

I attend a weekly Breakfast meeting with 30 plus businesses. Bruno is always in attendance to ensure the room we us is immaculately set out as we wish and the breakfast is superb.
He even ensures there is a pile of toast. :)

The Hotel is excellent for both business and pleasure and is excellently located for central Norwich.

I would highly recommend it.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jerry232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 27 June 2014
Dear Jerry232,
Bruno will be very pleased that his efforts are noted and you have taken the time to comment upon them. It is great to read that you enjoy your meetings at The Maids Head and are happy to recommend us to others.
Kind Regards
Andrew S
pp Christine M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 June 2014

I go along to the Maids Head Hotel every week to meet fellow local business people to network and pass business. We consider ourselves so lucky to have such a great venue as the room and the facilities are perfect for us. The Full English breakfast is always a hit and the super organised Bruno, is always on hand to ensure our meetings run without a hitch. He and all the staff at the hotel are always extremely helpful. I would fully recommend the Maids Head as a business venue as the service, facilities and location are hard to beat.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Nikki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 26 June 2014
Dear Nikki T,

I am glad that you enjoy your regular meetings here at The Maids Head Hotel and that Bruno looks after you - he will be proud to be mentioned. We look forward to continuing to serve your breakfast meetings.
Kind Regards
Andrew S
pp Christine M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 June 2014

This hotel is perfectly adequate and I would write a more favourable review if it were 3 star but there is simply no way it should have a 4 star rating from the AA. The rooms are clean, but small and dated, with no air conditioning. Breakfast is okay, but nothing more. Oh, and then there are the stairs - of which there are many as the hotel is on so many different levels.

It's fine for an overnight, but absolutely not 4 star.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norfolknproud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 26 June 2014
Dear Norfolknproud,
I am sorry that you do not feel we warrant our AA 4 star status. The issues that come with being the oldest hotel in England, as well as a Listed Building, mean that we are not able to implement all of the 21st Century trappings that guests are often used to. I am glad that your find us fine for an overnight stay however.
Kind Regards
Andrew S
pp Christine M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
Reviewed 25 June 2014

I attend a weekly meeting at the Maids Head Hotel and despite it being at 6am I am never confronted by moody staff. Everyone has a smile on their face and Bruno in particular (our regular assigned staff member) is an absolute star who couldn't do enough for you.

I have never heard a grumble from any hotel guests and would highly recommend them to any one wanting to stay in Norwich.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 26 June 2014
Dear Mark S,
Thank you for taking the time to review your meetings here at The Maids Head Hotel. It is great to see that you are looked after, even at 6am, and we hope you continue to meet here in the future.
Kind Regards
Andrew S
pp Christine M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 25 June 2014

Probably the very best hotel and meeting venue in the centre of Norwich with on site parking. Their friendly personal service is outstanding, and a special mention for Bruno who went the extra mile. Many thanks

  • Stayed June 2014, travelled on business
    • Value
    • Service
Helpful?
Thank Saffire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 26 June 2014
Dear Saffire C,
Bruno will be very pleased that his effort are noticed and I am glad that you find The Maids Head a great meeting venue.
Kind Regards
Andrew S
pp Christine M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maids Head Hotel

Property: Maids Head Hotel
Address: 20 Tombland | Norfolk, Norwich NR3 1LB, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Norwich
#13 Family Hotel in Norwich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Maids Head Hotel 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Maids Head Norwich
Hotel Maids Head
Maids Head Hotel Norwich, Norfolk

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