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“Beautiful hotel”
Review of Maids Head Hotel

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Maids Head Hotel
Ranked #4 of 50 Hotels in Norwich
Certificate of Excellence
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful hotel”
Reviewed 30 June 2014

We stayed at the Maids Head Hotel on a previous visit some years ago,as were impressed on our first visit we decided to stay here again. We were not disappointed, the atmosphere is excellent, a lovely room in the old part of the hotel full of atmosphere. The staff couldn't have been more helpful and friendly. Our only minor complaint was that for the 3 nights we stayed there was a problem with the T.V. which although we were assured each morning that it would be resolved during the day it was not repaired during our stay. Only a minor irritation and it would not prevent us from staying in this lovely historic hotel again.

Room Tip: If you have difficulties with stairs say so wen booking. It is a warren of corridors and staircases...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 2 July 2014
Dear Roy P,
I am glad we are still as good as you remembered, though I am sorry we couldn't resolve your tv issue. We look forward to welcoming you again soon!
Kind Regards
Andrew S
pp Christine M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,103 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (278)
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English first
aberdeen
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 28 June 2014

Fantastic, beautiful hotel, set right next to Norwich Cathedral. Stayed here for a wedding so had a slightly different experience from a normal weekend/business traveller. Staff were excellent, food was outstanding, every request was catered for, it honestly was first class.

If I had to complain about one thing it would be the breakfast service, it was dreadful to be blunt! Hopefully it was a one off due to it being a busy weekend.......but then they really should be able to cater for that!

Room Tip: I stayed in the Cathedral Suite, it was fantastic, great space and a separate bedroom, would highly...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandyfyfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 June 2014
Dear mandyfyfe,
Thank you for taking the time to review your stay with us. I am glad that you found the staff and food of a high standard but I am sorry that you were disappointed by breakfast. If you could contact me directly with details - operations@maidsheadhotel.co.uk - then I can investigate what happened to try to prevent further issues. I do hope you will still consider us when you are next in Norwich.
Kind Regards
Andrew S
pp Christine M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent UK
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 28 June 2014

My wife & I have just been on a coach tour to visit Norfolk gardens and we stayed at Maids Head Hotel in central Norwich. May I say how pleased we were with our accommodation. The rooms were of a high standard, clean & with tea/coffee making facilities, (no fridge) The staff were friendly & helpful & we enjoyed the buffet breakfasts with the add-on extras menu. (eg free kippers, haddock BP etc). Our dinners were excellent too! The hotel is full of character, near the cathedral , the main shopping centre & market & has a car park. We will be back.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s55jce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 June 2014
Dear s55jce,
We look forward to welcoming you back on your next visit to Norwich and we hope that you will enjoy your stay as much as you obviously did this time. Thank you for your kind words which I will pass on to the team.
Kind Regards
Andrew S
pp Christine M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 June 2014

We have held our breakfast meetings every week at this hotel for the last seven years and they have always looked after us superbly. The room is always well set out and the breakfast is excellent. At 6.00am the friendly face of Bruno from the Hotel is always on hand to make sure we have a great start to the meeting. Well done

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank johnkeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 June 2014
Dear johnkeen,
As a regular guest at The Maids Head Hotel we appreciate you taking the time to review your meetings. It is always good to receive feedback and the team, and especially Bruno, are very pleased that we continue to provide the experience you enjoy.
Kind Regards
Andrew S
pp Christine M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2014

We currently use weekly around 13 different meeting venues for breakfast networking groups.
I always look forward to my personal monthly visit to the Maids Head for our Castle Chapter meeting.
Superbly located. Elegantly decorated and the service my members receive is first rate. The gentleman who looks after the members (Bruno) is such a pleasant and hard worker and nothing is ever too much trouble.
He told me he 'loves looking after them every week'! - Great attitude.
Throughly recommend the Maids Head for business meetings.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 29 June 2014
Dear Dan K,
We are honoured that you consider The Maids Head Hotel to be the jewel in the crown of BNI meeting venues! I hope that we will retain that status through the hard work of the team and continue to welcome you for a long time.
Kind Regards
Andrew S
pp Christine M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hopton on Sea, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 June 2014

I attend a weekly Breakfast meeting with 30 plus businesses. Bruno is always in attendance to ensure the room we us is immaculately set out as we wish and the breakfast is superb.
He even ensures there is a pile of toast. :)

The Hotel is excellent for both business and pleasure and is excellently located for central Norwich.

I would highly recommend it.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jerry232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 27 June 2014
Dear Jerry232,
Bruno will be very pleased that his efforts are noted and you have taken the time to comment upon them. It is great to read that you enjoy your meetings at The Maids Head and are happy to recommend us to others.
Kind Regards
Andrew S
pp Christine M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 June 2014

I go along to the Maids Head Hotel every week to meet fellow local business people to network and pass business. We consider ourselves so lucky to have such a great venue as the room and the facilities are perfect for us. The Full English breakfast is always a hit and the super organised Bruno, is always on hand to ensure our meetings run without a hitch. He and all the staff at the hotel are always extremely helpful. I would fully recommend the Maids Head as a business venue as the service, facilities and location are hard to beat.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Nikki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine M, General Manager at Maids Head Hotel, responded to this review, 26 June 2014
Dear Nikki T,

I am glad that you enjoy your regular meetings here at The Maids Head Hotel and that Bruno looks after you - he will be proud to be mentioned. We look forward to continuing to serve your breakfast meetings.
Kind Regards
Andrew S
pp Christine M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maids Head Hotel

Property: Maids Head Hotel
Address: 20 Tombland | Norfolk, Norwich NR3 1LB, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Norwich
#13 Family Hotel in Norwich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Maids Head Hotel 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Maids Head Norwich
Hotel Maids Head
Maids Head Hotel Norwich, Norfolk

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