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“Friendly staff, Clean Hotel and good facilities”

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Mercure Norwich Hotel
Ranked #24 of 50 Hotels in Norwich
London, United Kingdom
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Friendly staff, Clean Hotel and good facilities”
Reviewed 11 November 2012

Spent a weekend here on Mercures Autumn offer which includes 2 nights B&B and dinner on the first night for £119.
The hotel will not win any reviews for its views as its situated on the Norwich ring road but its handy for the City Centre and other towns/attractions. A large free ca park is onsite.
Our room was on the ground floor, a good size double, spotless and with air conditioning. A decent size ensuite, sufficient storage space and the usual tea/coffee facilities and TV/internet (internet at extra cost) rounded it off. Decor was neutral with some artwork to finish.
Breakfast was very good; a comprehensive full english buffet available, the cumberland sausages 1st class. A good selection of cereals, juices, fruit and danish pastries are available for the "non" traditionalists.
Dinner on both evenings was also extremely good with a wide choice of dishes including a 3 course set meal for £22. Staff at all meals were friendly and attentive without being overbearing.
Finally to round things off there is a Seb Coe spa. Quite small but never busy there are two small pools (adult & child) with loungers, a hot tub sauna, an excellent steam room and the usual treadmills etc.
Finally there is a lounge bar with sky sports.
Based on everything I would reccomend this hotel as an ideal base for exploring and if you can secure a deal similar to mine, outstanding value.

Room Tip: Ground Floor rooms have air con and are a short walk to the spa.
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  • Stayed November 2012, travelled as a couple
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Helpful?
Thank paul6543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review, 20 November 2012
Thank you for taking the time to write a review, it is always a pleasure to receive positive feedback and I am pleased that you enjoyed your room, our leisure club and meals in the restaurant. Thank you for recommending us and we look forward to welcoming you back in the future.
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659 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
Bowdon Cheshire
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 November 2012

3 of us had a family room. Lovely clean room. Asked fior extra soap which was promptly brought to the room. Staff very professional. We asked for a room change and this was done within 5 minutes. We were going to a fuenral so it wasn't a jolly but the service was excellent.

Room Tip: Not noisy at all all - eben though it was Bonfire Night!
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  • Stayed November 2012, travelled with friends
    • Value
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Helpful?
Thank Redwinedrinker8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review, 20 November 2012
Thank you for your review. I am sorry you were staying with us under such sad circumstances, but am pleased that my team looked after you well. I do hope you will stay with us again on your next visit to Norwich.
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Skegness, United Kingdom
1 review
Reviewed 7 November 2012

Stayed at the Mercure for 2nights B&B plus evening meal, excellent menu choice and one of our party had special dietary needs, the staff were very helpful and obliging,the staff could not do enough for you and did it all with a smile on their faces. The deal was excellent value for money and would have no hesitation to recommend and to have a return visit ourselves Keep up the good work.
Westley

Room Tip: A certain amount of traffic noise on Boundary Road side.
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  • Stayed November 2012, travelled with friends
    • Value
    • Location
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Helpful?
Thank barbara w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review, 20 November 2012
Thank you for taking the time to write a review. I am delighted that you enjoyed your stay with us and that you found my team helpful and obliging. I am so pleased that you would recommend us and we very much look forward to welcoming you back in the future.
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Spalding
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 November 2012

Hotel ok for brief business trip or very short break.
Reception staff excellent.
Dinner menu + chef's specials - quite a good choice.
Some of the housekeeping (room) could be better - we found used shower gel tube on bath soap tray - it was still there when we left.
Towels were changed when we left them not to be changed.
Bed was very hard !

Room Tip: rooms at back quieter
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Jackie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review, 6 November 2012
Thank you for taking the time to write a review. Thank you also for your very kind comments about my reception team. I do hope you will stay with us again on your next break in Norwich for business or pleasure!
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Northampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 November 2012

Went to Norwich for a weekend break with friends.Booked the Mercure hotel for 2nights,never been there before and was delighted with our stay.the young staff were excellent especially in the restaurant where the service and manner were very good.Will definitely return.

Room Tip: Inner rooms quieter
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  • Stayed November 2012, travelled with friends
    • Value
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Helpful?
2 Thank Webster314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review, 6 November 2012
Thank you for your review and your kind feedback about my restaurant team. We have invested a great deal of time in training our teams in 'passion for service' and it is really paying off. I am delighted that you would choose to stay with us again and we look forward to welcoming you back in the future.
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Ipswich, United Kingdom
2 reviews
Reviewed 4 November 2012

Rooms comfortable,all staff polite and very helpful,dining was an absolute pleasure both in venue, choice of food and wine and the pleasurable partaking of both. The whole family (14of us) went home relaxed and happy with our stay. We recommend this hotel to one and all.

Room Tip: Pick a room that does not face onto the very busy A140.
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  • Stayed November 2012, travelled with family
    • Value
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Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review, 6 November 2012
Thank you 'John H' for your very kind review, I am so pleased that you and your family enjoyed a relaxing weekend break here at Mercure Norwich Hotel. We do hope you will come and stay with us again for your next family getaway.
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eastbourne
Level Contributor
66 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 November 2012

Stayed here with grandchildren. Room was very spacious and clean, beds comfotable and swimming pool a good size and at different levels. All staff very friendly and helpful. Breakfst good with a good choice too.

Room Tip: Free parking, children eat free
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  • Stayed August 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank hawkeye007Eastbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review, 6 November 2012
Thank you for taking the time to write a review. I am delighted that you enjoyed your break here with your family. Thank you also for your kind comments about our staff, I am very proud of my team and we strive to provide a friendly and professional service at all times. We do hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Norwich Hotel

Property: Mercure Norwich Hotel
Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Norwich
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
Reservation Options:
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Also Known As:
Ramada Norwich
Norwich Ramada
Mercure Norwich Hotel Norfolk

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