Stayed for 3 nights:
1st night find pubic hair in bath, only half stocked toiletries, ordered room service and got cold hot chocolates and no marshmallows for it as advertised.
2nd night, no loo paper, wait 1 hour for room service, phone reception to find that they'd forgotten and it wasnt handed over at changeover but two half made hot chocolates were sat by coffee machine, apologised and brought up my order, 1&1/2 hours after I ordered it. Fire alarm went off at 3am and room was hot so opened window only to hear noisy ring road traffic.
3rd night, I order exactly same order as night before at same time and get cold hot chocolate again, no spoon, just mostly cream, no marshmallows and no tea spoon, no napkin and no spoon or cutlery for my food/dessert order. I waited half an hour and phoned reception and must of got same chap as he said it sounded like dejavu as we'd had same conversation the night before, he said he would chase it up but unfortunately I got nothing like what I'd asked for, cheeky to charge £3 for delivery. I did have air con in this room I had on 3rd night but it stunk of vinegar. The entire hotel is a bit dated and needs updating, the staff have no direction and continually have issues with the computer system, perhaps not trained properly. I also stood behind a couple and their daughter who were arguing that they'd paid in full on a website through a deal and the girl kept saying they had only paid a deposit until it boiled over and another member of staff pointed out the customers had actually paid in full.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, getaroom.com, Expedia, TripOnline SA, HotelsClick, Cancelon, Evoline ltd, 5viajes2012 S.L., Ebookers and HotelQuickly so you can book your Mercure Norwich Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Norwich
- Norwich Ramada
- Mercure Norwich Hotel Norfolk