- Free Wifi
- Free Parking
we have stayed in this hotel for over 13 years and had nothing but good times.stuart and nicola have always treated us with the upmost respect along with the rest of the staff.if you complain while you are there not after you leave it will be storted.like all hotels it has positive and negitives but the positives are in the high 90%.
Mr Roberts, Thank you so much for your kind comments, they are much appreciated and I am sure other hotel guests will take your advise and give us the opportunity to get things right during their stay. With kind regards.
Arrived in norwich from Spain on a business trip with 3 potential clients.
Soon realised that this hotel caters for a lot of offshore workers and contractors, which wouldn't have been a problem if the staff treated contractors the same as a private booking. On arrival the receptionist assumed we worked offshore and asked "what company"? I explained we were visiting on a private business trip. Once checked in After a 10 minute wait in the empty bar the barmaid arrived and explained she couldn't sell us alcohol depending on what company we were? Again I told the bar maid we were nothing to do with offshore and nor were we contractors. Then came dinner, again, assumed we were contractors, stuck us in the back corner of the restaurant along with 4 tables of contractors away from the public seating area! We hadn't even pulled our seats in and the waitress asked us if we were ready to order? No drinks, hadn't even looked at the menu? At this point we decided to eat downtown to get away from the hotel. On return later in the night we were again questioned about consuming alcohol!! Never again will I stay in this hotel, £115 pppn but not worth half if that! To top it off, the fruit in the morning was wilted, brown, and soggy!! Terrible!!
My Restaurant Manager did report your comments to me the next day; please accept my personal apologies for the indelicate questioning by some members of my team. This is not representative of the level of personal service we seek to achieve and again I am most sorry for that. We have already used your experience in retraining the team members concerned and I am most grateful for your feedback.
Pleasant hotel with good facilities
Decor a bit tired and dated
Enjoyed the pool facilities with 2 children who thought the pool was excellent
Not much outlook hotel in more of an industrial area rather than Norwich city itself
Thank you for your review, I am pleased that you found our facilities good and that you enjoyed our Leisure Club. With regards to your comments on the decor; I can confirm that we are currently undergoing a programme of refurbishment which will be an ongoing process throughout the year. I do hope we will have the opportunity to welcome you back to our hotel again in the future.
The Hotel is located on the Norwich ring road within easy walking distance to asda, Mc Donalds and a pub.
It is clean and tidy and the worn out carpets can overlooked, however the staff conduct can not.
They are generally rude and clueless on how to work in a Hotel.
You can expect to hear the staff using very colourful language taking full opportunity to use every known swear word in the English language. And having the kitchen staff banging metal trays together outside the guests rooms at 06:30 while shouting I think everyones f.....awake now which was clearly considered as the height of comedy. A sentiment I did not share after a long flight and a short night.
Waitresses will inturupt while you are speaking to your wife and think nothing of leaning across the table over your food while you are trying to find an edible piece.
Should you dare to complain you will find complete indifference from the staff.
I was surprised to see this Hotel with 3 stars. It is not to European standards even one star would be considered as highly optimistic.
First and last time.
It is difficult to know where to start with a reply because I absolutely do not recognise this description of my hotel, nor have I ever received a review anything like this. If it is true then I need to apologise unreservedly but would most welcome a personal telephone call from the reviewer.
My husband and I stayed here over Easter weekend and we had a fantastic stay.
We were welcomed upon arrival and the reception staff were helpful throughout the whole stay.
We stayed in room 78 which was on the 1st floor. The room was modern and clean.
We didnt eat at the hotel as we think that the hotel is quite highly priced however there is a weatherspoons across the road which serves a full english for £5pp.
The hotel has a sauna, jacuzzi, steam room and swimming pool. The swimming pool is small however is great to chill out and relax. Even over Easter the swimming pool was never over crowded.
you can walk into Norwich which takes about 1 hr at most or a taxi is about £8 each way.
The hotel is next to a fairly main road through Norwich however we never found this an issue.
Would highly recommend this hotel and looking forward to our next stay with Mercure Norwich.
Thank you for taking the time to write a review, I am so pleased that you had a fantastic stay. Your kind comments are very much appreciated and I am delighted that you would recommend us. We look forward to welcoming you back to our hotel in the near future.