We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Spontaneous dinner date”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Premier Inn Norwich Nelson City Centre Hotel
Ranked #5 of 50 Hotels in Norwich
Certificate of Excellence
Norwich, United Kingdom
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Spontaneous dinner date”
Reviewed 19 December 2012

Having spent sometime in the riverside complex in Norwich, we decided to stop for something to eat, many of the mainstream restaurants in the area were booked to the hilt with Christmas parties, we wandered across the river to the Hotel, Waiting for only a few seconds before being attended to we were seated in a very busy restaurant, but on reasonable secluded table away from the Bar.

With 6 of us in the party we were pleasantly surprised that we did not have to wait, the waiter was very polite, courteous and attentive and was happy to fulfil any request asked of him.

Orders for Drinks and Food were taken swiftly but without pressure as can often be the case when they are looking for a swift turn around on tables and appropriate banter was provided by the waiter.

Food delivered swiftly, with the standard chain style cooking and presentation being applied, whilst this was standard, it was both well portioned and suitably presented and of suitable quality for the price being paid.

Drinks were again refilled at suitable times throughout the meal and despite the fact that the waiter did not have a mobile payment machine available, I did not feel inconvenienced by alternative arrangements.

All in all a very good experience and the waiter (and apologies by I cannot recall his name) is a credit to the service staff in this restaurant.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre Hotel, responded to this review, 21 December 2012
Thank you so much for taking the time to review and for your fabulous comments! We're delighted you enjoyed your time with us and I'll be very happy to pass over your comments to Liam and the Team in our Tabletable Restaurant.

We do hope we'll be able to welcome you back again soon and wish you a very Merry Christmas and a Happy New Year!

Kind regards, Dee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,645 reviews from our community

Traveller rating
    812
    641
    135
    34
    23
See reviews for
350
685
109
229
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (347)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Any
English first
Karur, India
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 December 2012

I would like to share my pleasant stay at this Hotel.. What a nice location this is?? Every thing is reachable from here.. People can enjoy this place.. Norwich city it self is a fantastic place to visit. This hotel adds more pleasure too for visitors..
I stayed one day only. But it is memorable.. Such a hospitality / guidance by the Hotel staff.. Again, it was an another wonderful stay there.

Try !!! Siva:-)

Room Tip: Try to get Road side view rooms.. Can view Pubs and evening activities..
See more room tips
  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sivakarur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre Hotel, responded to this review, 18 December 2012
Many thanks for taking the time to review and for your great comments. We're very happy you enjoyed your stay with us and liked the location of the Hotel along with the service you received from our team.

We do hope we will be able to welcome you back to visit us again soon.

Seasons greeetings and Happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
Reviewed 12 December 2012

There appears to be the lack of choice of places to stay in Norwich city centre - I chose this for its convenient location for an event I was attending as I don't know Norwich. Felt that the staff were very sales-focused on arrival e.g. trying to sell me internet access (£3 for 24 hrs doesn't seem much but given the cost of the stay I see not reason why this shouldn't be standard) and dinner. Had to carry ironing board and iron up to 2nd floor with my luggage as no-one avialable to help me. The iron was cheap, water dripped onto my clothes and the base was stained. The room and bathroom were clean etc. but for the price I expect a bit more than that! B&B would probably have been cheaper and better. Front door is off the car park - awkward to find if you are arriving on foot.

Stayed November 2012, travelled on business
Helpful?
Thank Edinburgher76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre Hotel, responded to this review, 14 December 2012
Thank you for taking the time to review and for your comments. We're sorry to hear that you found your stay with us disappointing.

Please contact us direct at the Hotel so that we can discuss your comments and rectify this matter with you and we do hope this isolated incident will not deter you from staying with us again.

We look forward to hearing from you soon.

Many thanks, Dee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 December 2012 via mobile

A lovely location, the room we were in looked over the river. It was quite even though it was a weekend. Close walk to local amenities, lovely staff and the restaurant downstairs was amazing!
I would return tomorrow!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre Hotel, responded to this review, 12 December 2012
Thank you so much for taking the time to review and for your lovely comments. We're very pleased that you enjoyed your stay with us along with your visit to our TableTable Restaurant and we look forward to welcoming you back again soon!

Have a very Merry Christmas and a Happy New Year!

Kind regards,

Dee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
1 review
Reviewed 10 December 2012

I have used Premier Inns many times before and usually look to see if there is one near were I want to stay. The Norwich Nelson is well located for a short stay in Norwich being within walking distance of the city centre shops, football ground and Castle Museum etc. What really made our stay was the warmth of the welcome and friendliness of staff. Nothing was too much trouble and without prompting we were given lots of useful information and tips about were to go, what to look at, restaurants etc. Free on site parking was also very welcome considering how close to the city centre the hotel is. I would highly recommend this hotel.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre Hotel, responded to this review, 11 December 2012
Many thanks for taking the time to review and for your great comments about our Customer Service, our free to residents' city centre car parking facilities and your recommendation.

We're really pleased you enjoyed your stay with us and do hope we'll be able to welcome you back again soon.

Have a lovely Christmas!

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 December 2012

The hotel is located inthe "Drinking area" of Norwich which is not ideal for a quiet night. The restaurant was very busy and staff were working very hard. As a result the food was not as good as other premier Inn's we have stayed in.

Given the location and our experience in the restaurant we will not stay here again.

It has not put us off Premier Inn's, but we will stay further out of the city next time.

Room Tip: our room was next to the lift and we heard the lift as it moved
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre Hotel, responded to this review, 11 December 2012
Many thanks for taking the time to review your stay with us and for your comments. We're sorry to hear that you experienced outside noise whilst you were staying with us and that our Restaurant was very busy that night resulting in a disappointing meal. Please contact the hotel direct and we'll be happy to discuss your comments and resolve this matter.

I do hope these isolated incidents won't deter you from staying with us again, we have many rooms that are a considerable way away from the main road and do not experience any noise from late night revellers and of course, at the moment, the restaurant is very busy with Christmas bookings too, so it is unusual to have to wait. Please don't hesitate to let us know when you make a future booking and we'll ensure you're allocated in a quiet area.

I hope we'll be able to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 December 2012

This is one of two Premier Inns in Norwich. The riverside location, a short walk from the Cathedral, castle and city centre makes it an ideal base for a city break. The welcome was warm and professional, the room and facilities up to the expected standard, and breakfast excellent, with ample choice and room to accommodate a large number of guests - no need to fight for elbow room around the buffet. Although we did not eat in the Table Table restaurant, the menu seemed pretty good and the prices reasonable. The ambience was certainly better than could be expected in a budget hotel chain.
Norwich is a great city and you won't be holed up in your hotel, so thePremier Inn fits the bill perfectly.

Room Tip: Some travellers have commented on noise, but our two families occupied rooms on opposite sides of th...
See more room tips
  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Norwich hotels
0.6 mi away
Premier Inn Norwich City Centre (Duke Street) Hotel
0.4 mi away
Maids Head Hotel
Maids Head Hotel
#4 of 50 in Norwich
4.5 of 5 bubbles 1,102 reviews
0.4 mi away
Holiday Inn Norwich City
Show Prices
Show Prices
Show Prices
0.9 mi away
Best Western Annesley House Hotel
0.7 mi away
St Giles House Hotel
St Giles House Hotel
#1 of 50 in Norwich
4.5 of 5 bubbles 610 reviews
2.1 mi away
Holiday Inn Norwich
Holiday Inn Norwich
#21 of 50 in Norwich
3.5 of 5 bubbles 650 reviews
Show Prices
Show Prices
Show Prices

Been to Premier Inn Norwich Nelson City Centre Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Norwich Nelson City Centre Hotel

Property: Premier Inn Norwich Nelson City Centre Hotel
Address: Prince of Wales Road, Norwich NR1 1DX, England (Formerly Swallow Hotel Nelson)
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free Breakfast Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Norwich
#5 Best Value Hotel in Norwich
#6 Romantic Hotel in Norwich
#10 Business Hotel in Norwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Norwich Nelson City Centre Hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
Conveniently situated near the train station, looking out across the placid River Wensum. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA and Traveltool, S.L.U. so you can book your Premier Inn Norwich Nelson City Centre Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Norwich Nelson City Centre Hotel Norwich
Nelson City Centre Norwich
Premier Inn Norwich Nelson City Centre Hotel Norfolk

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing