We knew from other reviews that the hotel could be a bit noisy but we did not think this was an issue. However the first night there was terrible as the expected street noise was drowned out by the air conditioning equipment outside the hotel and what we believe to have been the restaurant kitchen extract. I phoned at 5am having had only 3-4 hrs broken sleep and the duty manager apologised profusely and asked if we would like to be moved immediately. We did not think this to be a sensible proposition and agreed to move the next day. However true to their word we were moved to a balcony room overlooking the garden which was excellent.
The staff were really friendly and helpful, the breakfast was amazing and the views and location were perfect for our requirements. It appears that the reviews are going to be determined by luck of the draw to which room you get unless someone sorts out the mechanical noise.
- Official Description (provided by the hotel):
- Conveniently situated near the train station, looking out across the placid River Wensum. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Norwich Nelson City Centre Hotel Norwich
- Nelson City Centre Norwich
- Premier Inn Norwich Nelson City Centre Hotel Norfolk