We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“noisy first night” 4 of 5 bubbles
Review of Premier Inn Norwich Nelson City Centre Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Premier Inn Norwich Nelson City Centre Hotel
Ranked #5 of 50 Hotels in Norwich
Certificate of Excellence
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“noisy first night”
4 of 5 bubbles Reviewed 4 September 2013

We knew from other reviews that the hotel could be a bit noisy but we did not think this was an issue. However the first night there was terrible as the expected street noise was drowned out by the air conditioning equipment outside the hotel and what we believe to have been the restaurant kitchen extract. I phoned at 5am having had only 3-4 hrs broken sleep and the duty manager apologised profusely and asked if we would like to be moved immediately. We did not think this to be a sensible proposition and agreed to move the next day. However true to their word we were moved to a balcony room overlooking the garden which was excellent.
The staff were really friendly and helpful, the breakfast was amazing and the views and location were perfect for our requirements. It appears that the reviews are going to be determined by luck of the draw to which room you get unless someone sorts out the mechanical noise.

Room Tip: our first room overlooked the offices adjacent...beware!
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SPEN55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre Hotel, responded to this review, 13 September 2013
Thank you so much for taking the time to review and for your great comments. I'm so pleased you enjoyed your stay with us and like the second room we moved you to, but am very sorry to learn that you were disturbed by noise in during th night. I'm glad you took advantage of our Good Night Guarantee though and were refunded for your stay.

I do hope this isolated incident won't deter you from staying with us again and we can welcome you back again soon. Please contact us direct at the Hotel on 01603 760260 prior to your next visit and we'll be happy to discuss your room requirements with you prior to your arrival.

Many thanks, Kind Regards, Dee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,577 reviews from our community

Traveller rating
    775
    617
    130
    33
    22
See reviews for
337
654
104
224
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (337)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Any
English first
Eastbourne, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 4 September 2013 via mobile

We stay at Premier Inn's on a regular basis, and this is the worst one we've been to! We love Premier Inn but NOT this one! We refused to stay in the first room we were given, as it absolutely stunk! Very damp smell - Yuk! 2nd room wasn't much better but we stuck with it. Never again! Very disappointed with this hotel. Wi-Fi voucher we bought didn't work in our room - only in communal areas! My advice is to use the other Premier Inns in the area and not this one!

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Marion L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre Hotel, responded to this review, 5 September 2013
Thank you for taking the time to review and for your comments. I'm very sorry to hear we didn't meet your expectations on this occasion. It really does matter to us that you enjoy your stay so please do contact me direct at the Hotel on 01603 760260 so that I can discuss this with you and resolve the situation.

I look forward to hearing from you soon.

Many thanks and Kind regards, Dee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

This is a lovely hotel on the edge of the river and ideal for short stays when visiting Norwich. One word of warning though, do check on a road map to locate entrance to car park which is not all that clear. In fact we approached the hotel and could not turn into the road for the car park and had to cross the river, do a u-turn to return on the right side. The staff were informed and helpful. We took advantage of the meal offer and had a three course dinner in the evening and a full English breakfast, we felt it was good value for money. It is also a good idea to book a table for dinner as it gets quite busy.

Room Tip: Rooms with views over the river are available and some at the side overlooking the garden have balco...
See more room tips
  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alphalogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre Hotel, responded to this review, 4 September 2013
Thank you so much for taking the time to review and for your lovely comments. We're really pleased you enjoyed your stay with us and liked our location, along with our great value Meal Deal and the customer service you received from our Team. I'm sorry to hear that you missed the signage for the Hotel Car Park and will ensure this is visible for future visitors.

I do hope you'll come back and visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 3 September 2013

My partner and I stayed in the hotel in August. We had been in London all day and was looking forward to getting to the hotel to relax. The receptionist was fantastic and it was not a problem that we arrived late. Our room was very clean and spacious. Perfect positioning of the tv as you lay in bed. Bathroom was beautiful and very clean. We had a beautiful view of the river and was surprisingly quiet considering our room was facing the main road. Breakfast was really lovely and all the staff were very friendly. My favourite part of the hotel was definitely the ben and jerrys machine!! Would definitely stay here again.

Room Tip: Perfect if coming from the train station as just across the road!!
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Totbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hervey Bay, Australia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

We booked an overnight stay with our friends from Paris. Walked to Gentleman Walks and Norwich Castle and the Mall Shopping Centre. Easy Walks. Enjoyed the breakfast. Staff were lovely and welcoming. Room was big and clean. Bathroom was fresh just remember to bring your own shampoo, conditioner etc but if you forget there is a shop just around the corner to purchase anything you need.

Room Tip: As to see the room and if you are not happy just speak to staff. If possible they will relocate you...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HOOKSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KENT
Level Contributor
170 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed 1 September 2013 via mobile

Good first impression - the receptionist was lovely, as, we later found, were all the staff we encounter. The rooms were spacious, comfortable and well equipped. The whole place was lovely and clean. We hadn't stayed at a Premier Inn before, but if this is typical, we will certainly use them again. The restaurant was nice, and the food and wine excellent value for money (Prosecco £16 a bottle!!). The hotel is in a good spot on the river, and there's a cinema complex just across the bridge with all the usual eateries - Frankie and Bennies etc. All in all, a good place to stay for the weekend whilst you explore the city.

Stayed August 2013, travelled with friends
Helpful?
Thank christinekelly07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 30 August 2013 via mobile

we stayed 2 nights over August bank holiday and really liked this hotel. Close to the centre along a lovely riverside walk, enjoyed breakfast watching the boats go by. Definitely would stay here again

Stayed August 2013, travelled with family
Helpful?
Thank MichelleNotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Norwich hotels
0.6 mi away
Premier Inn Norwich City Centre (Duke Street) Hotel
0.4 mi away
Maids Head Hotel
Maids Head Hotel
#4 of 50 in Norwich
4.5 of 5 bubbles 1,069 reviews
0.5 mi away
Holiday Inn Norwich City
Show Prices
Show Prices
Show Prices
0.9 mi away
BEST WESTERN Annesley House Hotel
0.6 mi away
St Giles House Hotel
St Giles House Hotel
#1 of 50 in Norwich
4.5 of 5 bubbles 586 reviews
2.1 mi away
Holiday Inn Norwich
Holiday Inn Norwich
#21 of 50 in Norwich
4.0 of 5 bubbles 631 reviews
Show Prices
Show Prices
Show Prices

Been to Premier Inn Norwich Nelson City Centre Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Norwich Nelson City Centre Hotel

Property: Premier Inn Norwich Nelson City Centre Hotel
Address: Prince of Wales Road, Norwich NR1 1DX, England (Formerly Swallow Hotel Nelson)
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Norwich
#5 Best Value Hotel in Norwich
#6 Romantic Hotel in Norwich
#10 Business Hotel in Norwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Norwich Nelson City Centre Hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
Conveniently situated near the train station, looking out across the placid River Wensum. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Agoda, Premier Inn and Priceline so you can book your Premier Inn Norwich Nelson City Centre Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Norwich Nelson City Centre Hotel Norwich
Nelson City Centre Norwich
Premier Inn Norwich Nelson City Centre Hotel Norfolk

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing