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“Great city centre break” 5 of 5 bubbles
Review of Premier Inn Norwich Nelson City Centre Hotel

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Premier Inn Norwich Nelson City Centre Hotel
Ranked #4 of 50 Hotels in Norwich
Certificate of Excellence
Halstead, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great city centre break”
5 of 5 bubbles Reviewed 13 October 2013

Hotel is located by river and the staff were brilliant very helpful hotel rooms excellent the only downside was the restaurant service was slow but food good. We had a evening at the theatre royal and the hotel booked the taxi for us only £5 for the trip

Room Tip: ask for river view
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,570 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (336)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Any
English first
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 10 October 2013

I'll start with the plus point; receptionist was lovely, informative, helpful, friendly, eager to please.

Now that's out the way. On with the review. Room was anything but premier, the shower was FREEZING! Would not heat up no matter what I did. Room itself was freezing, tried the heater, didn't work. Toiletries are beyond basic I mean who wants foam antibacterial stuff to wash their whole body with? Not me! :( The windows were ill fitting and the night I stayed unfortunately there was a massive downpour which resulted in no sleep, also, the guttering was broken outside my window which made it sound like I was sleeping under a waterfall, and not in a relaxing way.

Location is brilliant right on waterfront across from Norwich station, but I found it noisy at night with people coming out the pubs/clubs etc, I was up early next morning too so this really didn't help matters or endear me to the place anymore.

Had dinner in table table, again staff, lovely, meal awful: if you take one bit of advice from this review, eat out! Don't waste your money in table table, there are plenty of great eateries around the area.

Synopsis; I'll not be back - great staff. Pity the hotels not as great.

PS I'd be interested to see what Lenny Henry would make of it - bet he'd ask for his money back too!!!

Room Tip: Book another hotel or avoid 120!
See more room tips
  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ionabrodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee H, General Manager at Premier Inn Norwich Nelson City Centre Hotel, responded to this review, 17 October 2013
Thank you for taking the time to review and for your comments. I'm very sorry to hear we didn't meet your expectations on this occasion. It really does matter to us that you enjoy your stay so please do contact me direct at the Hotel on 01603 760260 so that I can discuss this with you and resolve the situation.

I look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 7 October 2013 via mobile

Stayed here for 2 nights for work and it was lovely. The rooms were big and comfy. The beds were so comfy I could have stayed there all day. The staff were so welcoming and nothing was a problem. If in Norwich stay here it 100 times nicer that the maids head and the staff are young and friendly. Super Hotel!

Stayed October 2013, travelled on business
Helpful?
1 Thank Quiglem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 October 2013

Having never stayed at a premier inn was very impressed the rooms were good and staff helpful but I must say Sam in the restaurant made our stay being a celiac I find it hard to go out for a meal but Sam looked after me well and even went out and brought some bread for me so I had some at breakfast what made my stay.i highly recommend this premier inn to stay in

  • Stayed September 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Froggy1345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 30 September 2013

Travelling as a single female, from the minute I checked in I felt welcomed, safe and valued.
Parking is well sign posted for this city centre hotel, spaces a little small but always available. The room very clean, comfortable and have everything needed. Big flat screen TV, Extra pillows, clean modern bathroom with fluffy towels and a comfy bed. Strong wifi with the complimentary 30mins was an added bonus.
Reception staff were efficient and friendly.
Breakfast very good, plentiful and with extremely helpful and friendly staff.
The bar is lively, clean and friendly. Good service and reasonably priced drinks.
I will definitely return and would recommend to my colleagues and friends alike.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Fireeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
125 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 29 September 2013

The room itself was fine, although not great - I had to ask for a new hand towel as the one provided looked dirty - but what was most disappointing was the exterior. The hotel is well-positioned being visible from the station, and the reception was friendly, but the entrance and exterior needs to be tidied up in order to improve the visitor's first impressions of the hotel.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wombat2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brimscombe
Level Contributor
89 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 25 September 2013 via mobile

Stayed here for two nights on business-easy parking for a city hotel, wifi good, room larger than usual for a premier inn; basically all you need. On the river means some nice walks and easy access to city centre

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DWM710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Norwich Nelson City Centre Hotel

Property: Premier Inn Norwich Nelson City Centre Hotel
Address: Prince of Wales Road, Norwich NR1 1DX, England (Formerly Swallow Hotel Nelson)
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Norwich
#4 Best Value Hotel in Norwich
#6 Romantic Hotel in Norwich
#10 Business Hotel in Norwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Norwich Nelson City Centre Hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
Conveniently situated near the train station, looking out across the placid River Wensum. ... more   less 
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Also Known As:
Premier Inn Norwich Nelson City Centre Hotel Norwich
Nelson City Centre Norwich
Premier Inn Norwich Nelson City Centre Hotel Norfolk

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