Firstly, we managed to check in at 12.00pm, which is great when you've been travelling - you don't want to have to stash your bags and wait. The room was spotless, pillows great, bed very comfortable, flat screen tv - view wasn't great, but we could see the river at the side.
Considering there was a football match on that day, the staff coped really well - no problems, maybe a bit of a wait at dinner, but considering how busy they were, perfectly fine.
All the staff were very pleasant and helpful. They do seem to try hard to make your stay enjoyable.