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“Excellent hotel with friendly staff”

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Premier Inn Norwich Nelson City Centre Hotel
Ranked #4 of 50 Hotels in Norwich
Certificate of Excellence
Reviewed 1 September 2014

I stayed at the hotel for one night with my 7 year old daughter.
We we allocated a family room which was extremely spacious and had a balcony with a view over looking the river!
The staff i had dealings with were very helpful and friendly.
We ate in the restaurant for dinner and for breakfast and the menu choice was very good. The only downside is that they appeared to be short staffed and the 2 or 3 staff that were there were running around doing the best they could but this did sometimes mean we were waiting for a few minutes trying to attract their attention. However, i could see they were busy and we weren't in any hurry so it didn't cause us a problem.
The free car park is a huge bonus too :) We arrived between 5pm & 6pm and i was worried we wouldn't get a space but it is a big car park with plenty of spaces.
I would definitely recommend this hotel to anyone.

  • Stayed: August 2014, travelled with family
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Thank LVJ2612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,031 - 1,037 of 1,768 reviews

Reviewed 1 September 2014

Very good hotel room I stayed in and bed was very comfortable to sleep in plus location was good just outside norwich station. Would recommend this hotel to friends. Plenty to see around this city as well.




  • Stayed: August 2014, travelled with friends
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Thank Andy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2014

Excellent town center Hotel convenient for the rail station and shops.Quick efficient reception process with security access for guest accommodation areas.Meal deals provide excellent value for money, eat as much as you like breakfast was superb, and was the whole dining experience was faultless.


  • Stayed: August 2014, travelled with family
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Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

Stayed here a few times. Perfect city centre location with bars, restaurants, cinema etc all walkable. Best premier inn I've stayed in. Situated on the river, great bar and restaurant on site , staff very helpful, child friendly and free car park - arrive and park early to go shopping before check in ;-)

  • Stayed: August 2014, travelled with family
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1  Thank ShaneE933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

Nice family room in quiet part of hotel with balcony. Clean and fresh as always. There were two beds for the kids. Nice size television in the room for the kids. We ate dinner in there restaurant, Tia curry very nice. Breakfast was faultless fresh fruit, fresh cooked items available. All staff in hotel and restaurant were attentive, polite and welcoming to young children.

  • Stayed: August 2014, travelled with family
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Thank Southeastmanic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

We booked this hotel for a short Bank Holiday break in Norwich, and weren't disappointed. The location is ideal for a short city break, and is within walking distance of many great restaurants, bars and shops.

Upon arrival, we found ample free parking in the complex, and were greeted by very friendly and helpful reception staff. They were eager to answer any questions we may have, and provided all of the information one would expect to receive and more. The cleaning staff were equally as friendly and willing to help out with additional condiments or other room requirements.

Considering its central location, the hotel didn't suffer too much noise from the nearby main road and the room was fully air conditioned. An additional heater was provided but we had no use for it. Large screen TV in the room and generally very tidy and welcoming. The decor was immaculate and I had no complaints about the cleanliness of the room or its facilities.

The only downside to the hotel is the WiFi access. You get 30 minutes free, and thereafter must purchase a WiFi pass. It is my understanding though, that this is a Premier Inn policy, so it's not fair to blame this particular branch or its staff for this slight shortcoming. It is worth noting though that users of smartphones can enjoy 4G signal here, so tethering or personal WiFi hotspot is the way to go if you need Internet access.

We opted for the full English breakfast (which is served in the Table Table restaurant / pub annex) and weren't disappointed. The breakfast was a buffet-style arrangement, with the food plentiful and hot. The coffee was good quality filtered beans, and every effort was made to ensure that one received a perfect service. No complaints about the breakfast at all!

All in all, this was a very pleasurable stay and I would not hesitate to recommend it to others looking for an ideally-located hotel for a short city break or business visit.

  • Stayed: August 2014, travelled as a couple
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Thank Maje88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

We had been driving all day and despaired of finding a good place to stay when we came across a Premier Inn in Norwich - unfortunately full, but the receptionist rang the Nelson and booked us in there, gave us a map with directions. We found it easily, and were overwhelmed by the friendly and helpful staff and the comfort of our room. We then had a meal in the restaurant, and again were impressed by the caring attitudes of the staff. The food was excellent, so we decided to stay an extra night.

  • Stayed: August 2014, travelled with friends
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Thank Shirley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Norwich Nelson City Centre Hotel

Address: Prince of Wales Road, Norwich NR1 1DX, England (Formerly Swallow Hotel Nelson)
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free Breakfast Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Norwich
#3 Best Value Hotel in Norwich
#6 Romantic Hotel in Norwich
#10 Business Hotel in Norwich
Price Range: £56 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Norwich Nelson City Centre Hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
Conveniently situated near the train station, looking out across the placid River Wensum. ... more   less 
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Also Known As:
Premier Inn Norwich Nelson City Centre Hotel Norwich
Nelson City Centre Norwich
Premier Inn Norwich Nelson City Centre Hotel Norfolk

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