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“Really pleasant and caring staff”

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Holiday Inn Norwich
Ranked #21 of 50 Hotels in Norwich
sheffield
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Really pleasant and caring staff”
4 of 5 bubbles Reviewed 16 July 2013

We stayed here for 3 nights and can't understand how anyone could have a problem with the staff.
All were courteous,friendly and efficient. From the minute we arrived the reception was excellent,Restaurant and bar staff friendly ,cleaning staff also. Decent room (although the bathroom is very small) spotless,comfortable beds. Just a decent place to stay. Good value as well.
The 24 hour Tesco a 5 minute walk down the road was useful.

If I could make a small criticiscm, a few paintings on the walls of the public areas or some local items of interest would brighten the place up a bit. It is rather soul less.
Oh, and the swimming pool could have been cleaner. Other than that it was fine and we would stay again.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ian-of-ypres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 22 July 2013
Dear Ian - of - ypres,

Delighted you had a great stay and that my team looked after you so well.

We welcome all feedback,both positive and negative so we can continually improve our services and products.

Do hope that next time in Norwich you will come and stay again!

Kind regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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641 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 11 July 2013 via mobile

Moved here from hi express expecting so much more. Special mention to staff ccalled rehana who was very rude. Good hotel and location, but the thing that spoils is few bad staff who take customer for granted. Very disappointed. Was planning to stay for all my business trip before the encounter with the rude front desk staff.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank veeruveer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 15 July 2013
Dear guest,

Many thanks for taking the time to post a review on trip advisor regarding your recent stay.

I have to say I am very disappointed to read that you had an issue with a member of the reception team
Raahena is a very valued and long serving member of the team here at Holiday Inn Norwich and this is certainly not her usual behaviour.

Please email me directly diane.mctague@ihg.com

I look forward to hearing from you soon

Kind regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Norwich hotels

Spalding
Level Contributor
88 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 7 July 2013

Dear Manager,
Please take time to read and congratulate your staff, on their hard work.
Found the room to be very clean, bathroom a pleasure to bathe, shower in, bed very comfortable,
had two very good nights sleep, my husband and myself,
Booked the romantic break with bed, breakfast and evening meal, with wine, found this to be a exceptional standard of food,Breakfast very tasty and hot, also offered, poached eggs, omellettes,Porridge etc,as well as all the normal full english buffet, and continental,
Evening meals, a special every night and could also order from the main menu, with lots of choice,The staff in the restaurant are amazing,and make your stay very pleasurable, many thanks to Richy the manager and also Jade a lovely girl,also a very young polite man, who waited on us on the last day at breakfast, never got to find out his name,but he was a joy,
Have stayed at quite a few Holiday Inns, but so would return to this one, just for the staff, so very personal, and both receptionists was very nice all so natural,they want to make your stay very good, that stand out, well done all you guys, you are running a very good hotel, big pats on the back, you deserve it.

Room Tip: I dont think i have a preference all very good,
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trodyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 8 July 2013
Dear trodyl,

I am absolutely delighted you had such a fabulous stay here with us in the Holiday Inn Norwich.

I am thrilled that my team looked after you and your wife so well and that you enjoyed the restaurant,both breakfast and dinner.

I do hope that you will come and stay again!

Kindest regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 5 July 2013

We stayed two nights at this conveniently located hotel, having pre-booked our stay for best price.
It is situated on the A140 Ipswich Road adjacent to the A47 ring road and is easy to locate. It's a large hotel with a typical H I layout.
Our ground floor room faced an open grassed area and was of adequate size, though not large.
The bathroom was rather small, but functional & everything worked. Only one comfortable chair in a room for two people seems mean, but is not unusual. The room was quiet with comfortable beds, giving a decent night's sleep. Basic wifi was included. You have to pay for high speed internet.
We purchased breakfast which was the usual buffet arrangement with a good choice of hot & cold dishes and of course as much as you can eat. Service was good.
Overall, nothing special, but a perfectly acceptable standard and fairly good value.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwiuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 8 July 2013
Dear trodyl,

I am absolutely delighted you had such a fabulous stay here with us in the Holiday Inn Norwich.

I am thrilled that my team looked after you and your wife so well and that you enjoyed the restaurant,both breakfast and dinner.

I do hope that you will come and stay again!

Kindest regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tadcaster, United Kingdom
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 4 July 2013

The hotel needs a good spruce up. The sofa in the bedroom was stained and quite frankly disgusting. The service at breakfast was lackluster and checking out took far too long because there was only one person on the desk.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YorkshireCol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 5 July 2013
Dear YorkshireCol,

I am very disappointed you had issues during your recent stay with us here in Norwich.

I have to say this is certainly not our usual standard.

I do hope that when next in Norwich you will let us restore your faith and come and stay again

Please email me directly diane.mctague@ihg.com

Have a great weekend!

Kind regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 3 July 2013

We have stayed here many times before and are never disappointed. This time round we stayed for two weekends in June as we were here for a swimming competition. The rooms are extremely comfortable. The staff at this hotel are extremely good and do everything possible to make your stay a good one. The restaurant staff are excellent and the food and service are fantastic. They were even able to open the restaurant earlier the usual when we needed an early breakfast. We will continue to return to this hotel.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arniegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 4 July 2013
Dear Arniegirl,

I am delighted you had such a great stay and that every time you do stay its enjoyable.
Great to hear that my team have looked after you and you will return!

Kind regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 July 2013

Really friendly staff,on reception and with room, excellent facilities, a very good nights sleep in a quiet hotel. Would highly recommend. Also had a 32 inch tv instead of the usual 27 inch and a five foot wide bed!!! Only thing I would say is the restaurant is a bit pricey

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelswd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 2 July 2013
Dear Kelswd,thanks for taking the time to post a review on trip advisor.

I am delighted you had such a great stay and that you found our facilities enjoyable!

Hope we can welcome you back next time you are in Norwich!

Kind regards
Diane McTague
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Norwich

Property: Holiday Inn Norwich
Address: Ipswich Road, Norwich NR4 6EP, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Norwich
#12 Family Hotel in Norwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Norwich 3*
Number of rooms: 119
Official Description (provided by the hotel):
Holiday Inn Norwich enjoys an excellent location only 2.5 miles south from Norwich city centre. This Norwich Hotel offers easy access to attractions such as Great Yarmouth, Snetterton; Norwich City FC and Sandringham House & Gardens. This Norwich hotel combines excellent facilities for both business and leisure users, including Kids eat and stay for free*.The Hotel facilities include 119 Air Conditioned hotel Bedrooms, High Speed Internet access in bedrooms, conference rooms and public areas. This hotel in Norwich offers family rooms and accessible rooms too.Holiday Inn, Norwich has 5 meeting rooms which can cater for many requirements for up to 150 people, from Meetings, Christenings, Family Birthdays, Funerals to Weddings. Ample free car parking is available. The Hotel offers a Gym, Sauna, Spa Bath and Indoor Heated 13m Swimming Pool and is complimented by an on-site beauty therapist (pre-booking recommended). The hotel restaurant allows you to dine in an informal atmosphere everyday; serving a full buffet breakfast and extensive dinner menu that caters for everyone. Whether you are looking for sight-seeing, shopping, or exploring the beautiful Norfolk countryside we have it all. Discover the hidden gem of East Anglia that is known as Norfolk. *Terms and conditions apply. ... more   less 
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Also Known As:
Holiday Inn Norwich Hotel Norwich
Norwich Holiday Inn
Holiday Inn Norwich Norfolk

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