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“Nice comfortable hotel”

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Holiday Inn Norwich
Ranked #21 of 50 Hotels in Norwich
Cornwall, United Kingdom
Level Contributor
307 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
“Nice comfortable hotel”
Reviewed 23 March 2014

It is a fair way out of the centre, so best to have transport. It was very comfortable & has good facilities. There is a nice indoor swimming pool & gym. The price for using WiFi in the bedrooms is very expensive but we were told that it was free in the reception area.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Flo413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 25 March 2014
Dear Flo413,

Many thanks for your review
I am delighted you had such a lovely stay and enjoyed using the leisure facilities.

I do hope that when next in Norwich you will come and stay again

Best Regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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650 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Loughton, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 March 2014

Stayed on 15/03 at the Holiday Inn Norwich with my wife and two small children plus some friends. We the were very impressed with the hotel especially the service we received from all staff who were professional friendly and polite at all times. The lounge//bar area was relaxing and the carvery meal we ate was delicious as was the breakfast the next morning. Another great thing travelling with kids was the free meals which we took advantage of and was allowed to have this by the bar whilst the adults relaxed with a drink. The rooms were spacious clean and comfortable and my request for the travel cot was met as do often find some hotel forget this. The swimming pool was also an added advantage and helped us keep the kids entertained. My wife was a little dubious at first about staying at a holiday inn (we are certainly not hotel snobs in any way) but she was pleasantly surprised and the whole stay was faultless. I rarely write any reviews but felt I must write something as we were so pleased, I would recommend to anyone and certainly not hesitate to stay here again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EssexSkipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 17 March 2014
Dear EssexSkipper,

Absolutely delighted you all had a great stay.

Chef is very happy that you enjoyed the carvery,it is very popular with all of our guests.

I do hope that when next in Norwich you will all come and stay again!

Best Regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kent
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 16 March 2014

Stayed for two days whilst visiting Norwich , hotel is well situated 10 minutes from the town centre , room ( 322 ) was compact but very clean with the nice addition of wooden sliding blinds which cut out all light and reduce noise , also a 32" T.V. Breakfast had all you could wish for including American style pancakes ! it was made even more relaxing by our friendly waitress Yahaira , thank you .
We used the health club a few times , this included a pool , jacuzzi , steam room , sauna , and fitness equipment . We found everything clean and relaxing .
All staff were friendly and attentive and gave the impression of enjoying their duties , The bar is typical chain hotel type i.e. boring and expensive , however if you exit the hotel behind the main building ( there are two entrances/exits ) turn left , go past a car dealership you will find the Marsh Harrier a Vintage Inns pub with real ales and decent food .
Overall we very much enjoyed our stay and will visit again , it seemed to us that most guests were business related but that in no way effected our stay , I have only one negative comment and that is that the Holiday Inn still charge for WIFI !!!

Room Tip: We stayed on the top floor and found it very quiet
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robertkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 17 March 2014
Dear robertKent,

Delighted you had such a wonderful stay and made full use of the leisure facilities.


Hope that when next in Norwich you will come and stay with us again!

Best Regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 March 2014 via mobile

We stayed for convenience to attend a party locally, the room was clean and had a huge tv, the children swam in the morning although hubby did say the pool was a little murky, the breakfast was excellent and the staff were friendly and attentive

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vickymallison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 15 March 2014
Dear vickymallison

Delighted you had such a great stay and that my team looked after you.

Our award winning breakfast is delicious!

Hope that when next in Norwich you and your family will come and stay again!

Best Regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Radcliffe, United Kingdom
Level Contributor
177 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 6 March 2014

Used the Holiday inn while i was working in Norwich stopped for 6 nights and must say had a fantastic stay the room was cleaned every day and was top class and the bonus of using the health club free of charge due to you stopping there after a 12 hour shift was fantastic to relax and getting the pains of a day work out of you..breakfast was top class and the girls on reception very pleasant and always had a smile on their faces..Highly recommended

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank si2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 8 March 2014
Dear si2008

Delighted you had such a great stay and that you enjoyed the leisure facilities.
I do hope that we can welcome you back to Norwich again very soon.

Have a lovely weekend!
Kind Regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellingborough, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 February 2014

Had a short break in Feb, stayed in room 341, really nice large comfy room. Staff were excellent and couldnt do enough for us, especially Jodie in the restaurant and Chloe on the desk. Food, especially breakfast was lovely and plentiful. Will definitely come back.

Room Tip: Ask for room 341 (and probably 241, 141 too) Large, quiet and comfortable.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 2 March 2014
Dear Dave H

Thrilled you had such a great stay.
Delighted with your comments regarding my team,especially Jodie (who has only been with us 1 week!!!)
We would love to welcome you back to Norwich very soon

Best regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellesmere Port, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 22 February 2014

My wife and I have stayed here twice in the past month or so and on both occasions the standards of service were very high in terms of genuinely frienldly, efficient and helpful staff. I would also say that although the exterior of the building has the appearance of a 1970s relic, the interior is as up to date and as comfortable as we could have expected. The breakfast on our two stays was excellent. It seems that there is a genuine commitment to customer service as on our first visit we were met by the area manager (can't remember his name but he was an affable geordie) for a free glass of wine, canape and a chat. Well done!!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank raphael c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this review, 23 February 2014
Dear raphael c

Many thanks for your review.
Its great to read that you have enjoyed staying with on two occasions.

My team do genuinely care that every guest that comes through our doors are looked after.
Your lovely comments I will pass onto my team

I believe it was Ian Hill you met,he is the Director of Sales for the Hotel.(He is from Teeside!!!! )

I am indeed the Geordie General Manager!!!!

It would be lovely to welcome you back again the next time you are in Norwich

Kind Regards
Diane McTague
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Norwich

Property: Holiday Inn Norwich
Address: Ipswich Road, Norwich NR4 6EP, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Norwich
#12 Family Hotel in Norwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Norwich 3*
Number of rooms: 119
Official Description (provided by the hotel):
Holiday Inn Norwich enjoys an excellent location only 2.5 miles south from Norwich city centre. This Norwich Hotel offers easy access to attractions such as Great Yarmouth, Snetterton; Norwich City FC and Sandringham House & Gardens. This Norwich hotel combines excellent facilities for both business and leisure users, including Kids eat and stay for free*.The Hotel facilities include 119 Air Conditioned hotel Bedrooms, High Speed Internet access in bedrooms, conference rooms and public areas. This hotel in Norwich offers family rooms and accessible rooms too.Holiday Inn, Norwich has 5 meeting rooms which can cater for many requirements for up to 150 people, from Meetings, Christenings, Family Birthdays, Funerals to Weddings. Ample free car parking is available. The Hotel offers a Gym, Sauna, Spa Bath and Indoor Heated 13m Swimming Pool and is complimented by an on-site beauty therapist (pre-booking recommended). The hotel restaurant allows you to dine in an informal atmosphere everyday; serving a full buffet breakfast and extensive dinner menu that caters for everyone. Whether you are looking for sight-seeing, shopping, or exploring the beautiful Norfolk countryside we have it all. Discover the hidden gem of East Anglia that is known as Norfolk. *Terms and conditions apply. ... more   less 
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Also Known As:
Holiday Inn Norwich Hotel Norwich
Norwich Holiday Inn
Holiday Inn Norwich Norfolk

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