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Holiday Inn Norwich
Ranked #18 of 50 Hotels in Norwich
Reviewed 21 May 2014

went to stay with a couple of friends are room was nice size for 2 people however the bathroom was small. staff member names jane a believe was lovely very helpfull booked us all a mini bus into the town and was there if we needed any help. i had a verygood night sleep in the morning our group went down for breakfast that cost £15 (a bit much i think) however im not a very big breakfast person never have been so all i wanted was a cup of tea and maybe one slice of toast on my way down i asked at the main desk if i could not pay the whole £15 and just pay for a cup of tea and slice of toast so i could sit with my friends she said that was fine, when we went to eat the waiter was told 5 people for all you can eat and 1 for not. as i sat down with my nice cup of tea and slice of toast a very rude old male and young female waiter come over and told me i was not to eat! i explained i only wanted a cup of tea and slice of toast and i did ask at the main desk they said they would have to double check this they did and i was right they never came over to say sorry.
if i would have known it was that hard to have a cup if tea i would have just gone to coster.

Thank meggy15moo
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Diane M, General Manager at Holiday Inn Norwich, responded to this reviewResponded 23 May 2014

Dear meggy15moo,

Many thanks for taking the time to post a review regarding your recent stay.

Great to read you slept so well,disappointed to see that there was an issue with the breakfast but great that it was resolved.

I do hope that we can welcome you back in the near future
Have a great BHW!

Best regards
Diane McTague

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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342 - 348 of 683 reviews

Reviewed 19 May 2014

Stayed here for a wedding which took place in the local area. Although the building isn't much to write home about from the outside the inside is well cared for. The bedroom and bed was comfy and well appointed and bathroom was very clean. Lovely reception area and excellent range of buffet breakfast items with attentive staff on hand for taking tea & coffee and poached / boiled egg orders. However, please sort out your excessive WiFi charges... They are an absolute joke! If guests have paid for a room then include wifi as standard. These are modern times and NOT the dark ages. If I had been staying on business then I would have gone nuts! Apart from that a nice hotel!

  • Stayed: May 2014, travelled as a couple
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Thank iainpickles1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this reviewResponded 23 May 2014

Dear iainpickles1970

Many thanks for taking the time to post a review.
Delighted you had a great stay and that my team looked after you.

With regard to the wifi this will be made available to all guests complimentary in June.

Hope we can welcome you back soon

Have a great BHW!

Best regards
Diane McTague
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

Stayed here on a Saturday night as a place to crash for my friends 20th birthday. My friend booked the hotel so I wasn't sure what to expect but when we arrived it was very nice. Small room but good for what we payed/wanted. Jane at the main reception was lovely and very helpful as we weren't sure about having breakfast. Very glad we did have breakfast (although it was quite expensive) but there was a lot of choice and I really enjoyed it. Even make your own pancakes and everything was unlimited!
Room was very clean and overall was a lovely stay, shame we didn't get time to use any of the facilities included as they seemed lovely. Will be staying here again on our next trip to Norwich. Thank you!

Also the bed was very comfy and I wanted to take it home!

  • Stayed: May 2014, travelled with friends
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Thank Hollie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this reviewResponded 27 May 2014

Dear Hollie M

I am delighted you had such a lovely stay and found the bed to be very comfy!

Jane will be delighted with your comments,she really is a star HOD and tries to ensure that she looks after our guests at all opportunities.

I do hope that we will see you again soon!

Best Regards
Diane McTague
General Manager

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Reviewed 18 May 2014 via mobile

We stayed at the Holiday Inn for one night only, for a friends birthday (7 of us in total)

The overall look of the place was good, with lovely tables and chairs outside!

Checking in was no real hassle, the receptionist Jane was absolutely wonderful, she was very accommodating for us as we were all checking in at different times.

Parking was easy, plenty of spaces!

The rooms themselves were clean and spacious, and the beds are SO comfortable! Had a great nights sleep.

We didn't eat dinner at the hotel, but some of us had breakfast. We enjoyed breakfast, with plenty to choose from - and the buffet was hot and kept full.

All the staff we saw and met were wonderful and acknowledged us with a smile or a hello. This was great! Thank you all :)

Overall it was a pleasant stay and I wouldn't hesitate to recommend this to anyone!

Stayed: May 2014, travelled with friends
Thank eckyba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this reviewResponded 23 May 2014

Dear eckyba

WOW- what a wonderful review
I am delighted you all had such a great stay and that Jane looked after you so well.

I do hope that when next in the fine city of Norwich you will come and stay again!

Have a fabulous BHW

Best regards
Diane McTague
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

If I am not mistaken this is an old 70's Post House, and it shows.

The staff are friendly enough and try to be helpful, but the deficiencies of an old design show.

I found, when I stayed, that car parking was a bit hit and miss. There was an event/dinner on at the same time and convenient spots for the hotel guests were filled with the party-goers. Also, part of the car park was filled with overflow of inventory from an nearby car dealership.

I found the place noisy on the night I stayed, and had problems with excessive noise from folk in adjacent rooms (although, to be fair to them, they were not being rowdy or anything, it's more a problem with a lack of soundproofing), with doors slamming, with excessive noise from outside (a bus driver conveniently woke me up warming his coach up outside my room). Also, folk smoking outside the entrance (in itself not a pleasant experience for arriving guests) could be clearly heard through the windows (even though they were closed to stop the smell of cigarette smoke coming in to the room).

The room itself was nice enough with all the expected amenities. Bathroom was smaller than might be designed now.

Breakfast was OK but it was very busy when I stayed and some items became in short supply, but perhaps more a factor of a lot of people choosing the same time to go to breakfast.

This hotel would probably not be my first choice if in the area again.

  • Stayed: December 2013, travelled on business
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1  Thank Juninho_pp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this reviewResponded 23 May 2014

Dear Juninho_pp
Mancheste

Many thanks for taking the time to post a review regarding your recent stay here with us at Holiday Inn Ipswich Road.

I am very disappointed you encountered issues whilst staying and I do appreciate your feedback,which is welcomed so I can continually improve the service and standards.

Please feel free to contact me personally
diane.mctague@ihg.com

Have a lovely bank holiday weekend!

Best regards
Diane McTague
General Manager

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Reviewed 16 May 2014

I organised a lunch for a group of Colman Junior School retireds at the Holiday Inn, Ipswich Road and was lucky enough to sit down to a 'Food for Thought Lunch' instead. This is a special buffet meal, prepared by the head chef for groups of 30+. And what a lunch it was!!
Soup or a variety of salads with fresh bread rolls for starters. Carved turkey, salmon or a Thai dish, rice, potatoes and other veg. for mains and an array of desserts to die for. Apple crumble and custard, fruit salad, and dainty cups of chocolate/lemon moose. Fresh orange to drink.
Our party really enjoyed the lunch and made very favourable comments. The staff couldn't have been more helpful. We will certainly book this lunch again.

  • Stayed: May 2014, travelled with friends
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Thank Rick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

Stayed here for 1 night with my daughter and 4 year old Grandson as we were going to visit the Dinosaur Park at Lenwade ( 7 miles away but seemed further going round the ring road)

It was the usual Holiday Inn/Premier Inn type room but it certainly suited our purpose. Bathroom was small but adequate and was very clean, as was the room its self. Bed was very comfortable and so was the couch for my Grandson.

We didn't have an evening meal at the hotel but the breakfast was really good. Lots of choice to suit all tastes - full English, continental, fruit and cereals.

The swimming pool was lovely and warm and this and the surrounding area were very clean. Had a nice relax in the jacuzzi and my daughter made use of the gym, which she said was fine.

The staff were friendly - especially the cleaners/maintenance guys you passed in the corridor.

Booked through Booking.com and was pleased with the price I paid ( paid an extra £7.50 for breakfast for 2 people and my Grandson ate for free)

All in all a successful stay.

  • Stayed: May 2014, travelled with family
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Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, General Manager at Holiday Inn Norwich, responded to this reviewResponded 7 May 2014

Dear Guest

Delighted you had a good stay and that you would recommend my hotel.
I do hope that we will see you again when next in Norwich!

Have a great weekend!

Best Regards
Diane McTague
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Norwich

Address: Ipswich Road, Norwich NR4 6EP, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Norwich
#12 Family Hotel in Norwich
Price Range: £63 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Norwich 3*
Number of rooms: 119
Official Description (provided by the hotel):
Holiday Inn Norwich enjoys an excellent location only 2.5 miles south from Norwich city centre. This Norwich Hotel offers easy access to attractions such as Great Yarmouth, Snetterton; Norwich City FC and Sandringham House & Gardens. This Norwich hotel combines excellent facilities for both business and leisure users, including Kids eat and stay for free*.The Hotel facilities include 119 Air Conditioned hotel Bedrooms, High Speed Internet access in bedrooms, conference rooms and public areas. This hotel in Norwich offers family rooms and accessible rooms too.Holiday Inn, Norwich has 5 meeting rooms which can cater for many requirements for up to 150 people, from Meetings, Christenings, Family Birthdays, Funerals to Weddings. Ample free car parking is available. The Hotel offers a Gym, Sauna, Spa Bath and Indoor Heated 13m Swimming Pool and is complimented by an on-site beauty therapist (pre-booking recommended). The hotel restaurant allows you to dine in an informal atmosphere everyday; serving a full buffet breakfast and extensive dinner menu that caters for everyone. Whether you are looking for sight-seeing, shopping, or exploring the beautiful Norfolk countryside we have it all. Discover the hidden gem of East Anglia that is known as Norfolk. *Terms and conditions apply. ... more   less 
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TripAdvisor is proud to partner with Booking.com, IHG, TripOnline SA, Expedia, Cancelon, Ebookers, Evoline ltd, HotelsClick and 5viajes2012 S.L. so you can book your Holiday Inn Norwich reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Norwich Hotel Norwich
Norwich Holiday Inn
Holiday Inn Norwich Norfolk

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