Don't be fooled by the blarney on the website. The staff in this hotel need a real shake-up. Don't you realise that you are in the hospitality trade and that, in turn, means looking at least a tiny bit hospitable! Sullen faces and an off-hand manner does not make for an enjoyable stay.
The "double" room was not large enough to swing a cat (in my opinion a 4 foot bed is a three-quarter size bed). So parts of the hotel may be listed, but that does not give the management the right to offer a room where the window is rotten and will not close without leaving a large gap. Tea-making facilities are at shoulder height on the wall (Health & Safety please note!) and our particular room had paint flaking off and the odour of boiled cabbage coming up from the kitchen's extractor fans.
No wonder they demand payment on arrival - I thought that a bit strange, and in future will ask to see any room before I consent to pay.
Breakfast was standard hotel fare and we opted to dine out at the very good Indian restaurant a short distance from the hotel - where the staff smile and nothing is too much trouble.
When we checked out no one asked about our stay. When I gave them my opinion of the room, the receptionist merely said she would "feed back to the manager".
Asked to be emailed as to what his response was - still waiting to hear back.
If you need a hotel in this area, I'd opt for the Premier Inn.
- Official Description (provided by the hotel):
- A warm welcome awaits you as we invite you to join us at the Oaklands Hotel Norwich and enjoy the charm of a family owned hotel combining a modern style with a great location. The hotel has recently completed a major refurbishment of their dining room and bar including an extension featuring a sky line and byfold doors leading onto the stunning new terrace. All bedrooms have also been refurbished offering an array of modern and stylish rooms with a unique finish. Situated on the outskirts of Norwich (just over one mile from the City centre), the Oaklands Hotel provides a unique and relaxed atmosphere. Comfortable and relaxed surroundings, a variety of bedrooms to suit all guests, chilled out bar and terrace, beautiful grounds overlooking the Yare River Valley and ample parking all combine to offer the perfect backdrop whether you are visitng for a leisure break, business or a wedding. A visit to the Oaklands Hotel is always a memorable one whether your stay is for business or pleasure, for a formal occasion or one of our fantastic breaks. A friendly welcome and attentive customer service, comfortable and uniquely decorated bedrooms and delicious food is what we offer our guests - and the reason why they return time and time again. And, you don't have to be staying the night to enjoy our charm - join us for breakfast, afternoon tea, lunch or dinner - or just take time out to chill out in our stunning bar or beautiful terrace with an ice-cold drink. Breakfast is included in our bedroom rates and we also offer guests free car parking and free internet access. We're sure you'll want to come back for more. ... more less
- Reservation Options:
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- Also Known As:
- Oaklands Hotel Norwich
- Best Western Plus Oaklands Hotel Norwich, Norfolk