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Best Western Plus Oaklands Hotel
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Reviews (818)
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689 - 694 of 818 reviews
Reviewed 28 October 2011

One of the best value for money hotels I have ever stayed in. Choice of dinner was excellent and breakfast first class. One point.. Make sure that your sat nav is up to date - putting in the postcode leads you to a housing estate - put the whole address in!

  • Stayed: October 2011
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1  Thank Mikeyp1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2011

Just came from a wedding , v enjoyable gd food and service , came home very happy ! Would reccomend ! !

  • Stayed: October 2011
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Thank melth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2011

Stayed at the Oaklands for one night and having read some poor reviews (they are mostly a few years old and predate a recent refurb) I was not expecting to be impressed.

Well I was.

Efficient check in - there were four people in front of the reception lady and she dealt with them in short order whereas I hade been expecting a twenty minute wait.

The Lodge we stayed was very spacious, modern and spotless.

Breakfast was of a good quality and buffet served.

Only criticism being the restaurant was very warm - a window opened would have been nice, but that aside excellent all round and good value as demonstrated by the car park which whilst large was almost full - mid week stay and I would guess they were nearly full.

So ignore the negatives this place is good.

  • Stayed: September 2011, travelled as a couple
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1  Thank Crowmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2011

I have been here today to have a Carvery meal, well never again! The staff were so rude, unhelpful, unenthusiastic, NOT a smile in sight! The food was ok but nothing to rush back for. I work in a school and get better service in the School hall! I have spoken to the manager on the phone and told him what the staff are like and told him he needs to go up the road to the Townhouse for a carvery to see how much better it is there and its cheaper. Unfortunately we couldn't go there today as the Carvery heated display wasn't working so they were waiting to get it fixed today. If you want to go out for a happy, enjoyable meal don't go here, go up the road to the Townhouse Crown Carvery instead!

  • Stayed: September 2011, travelled with friends
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1  Thank Kathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2011

Stayed in the Oaklands hotel a week back on the eve of a family wedding. Experienced the worst service I have ever had in a hotel. In fact, so poor it has prompted me to leave a review for the first time ever.

Rooms had been booked for months, confirmation phone call a couple of days before arrival (late check-out for bridal lodge, etc, which was confirmed on arrival to hotel), only to find one of the lodge rooms for family had been moved to the main hotel (explanation a "leak in one of the lodge rooms"). After some discussion this was changed back to 2 lodge rooms. No contact attempt made to inform our party of this prior to arrival, or mention when confirmation phone call from us made 2 days prior. Also no mention of additional charge for late check-out, in fact we settled the bill at this stage!

Following morning while wedding party trying to get hair/make-up/dress prepared for the big day received a phone call from management to query our late check-out. Explained this had been confirmed months earlier, and with call 2 days prior to arrival, AND by staff on our arrival to hotel. Spent some time arguing with management about this (they had guests who wanted to check-in early that day), in the end explained they were causing us stress on a very important day to which they finally aqueisced... only to receive another call an hour or so later disrupting us again to badger us for 20 pounds extra payment for the late check-out!! In the end agreed to get them off our back!!

On arrival back to room to pick up bags after wedding ceremony at local church, the room had already been entered by cleaning staff and the room had been started to be made up!! When went to pay 20 pounds on leaving, in a rush to get to reception venue, staff at reception answered phone call in the middle of serving us! Ended up just leaving the 20 pounds on the desk with no receipt.

Facilities were very nice, and breakfast fine, but seriously unprofessional, and clearly poor communication between staff from one day to the next.

Would absolutely not recommend this hotel for any kind of important stay, especially pre-wedding. Caused serious stress/interruption on what should have been a stress-free smooth stay.

Room Tip: Call before arrival, double/triple check message on system, and take name of person you arranged with in case any trouble!
  • Stayed: August 2011, travelled with family
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Thank Lis_kiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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