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Best Western Plus Oaklands Hotel
Ranked #22 of 50 Hotels in Norwich
Reviewed 6 March 2014

Booked this hotel via groupon...food is good, restaurant staff lovely, big bed but that is where it ends. Mouldy curtains, walls & windows. No hot water from the shower in the morning. Maybe we were unlucky but will not stay again

Stayed: March 2014
1  Thank Scott3579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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495 - 501 of 778 reviews

Reviewed 18 February 2014

Stayed Feb 2014. Had a wonderful meal, staff were very attentive, but the room was a big disappointment. Booked directly as I thought I would get a better room than doing the 'groupon' offer, that backfired. If we had been staying more than one night I would have asked to be moved, the list of oddities grew the longer we were there. Here's a few, milk jug on window ledge possibly left from previous guest, no mattress protectors on bed, twin beds together fine if both beds are the same level, and a shower like a watering can,I had to wash my hair using the kettle as a jug.
It looks like a refurbished hotel, but I think they are still working on it.

Room Tip: Ask if a wedding is booked before you decide to stay.
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  • Stayed: February 2014, travelled as a couple
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Thank Jclem C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014

Stayed for a night in Feb 2014. Room was basic but more than adequate considering what we paid. Comfortable bed and nice and clean. However, I was disappointed with the the food. Both our starters we quite bland and boring. My main course was ok (Sirloin Steak) but my wife's again was below par. And desert was very tasteless and ended up leaving most of it. Staff were good and friendly, but will not hurry back!

  • Stayed: February 2014, travelled as a couple
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Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

A disappointing stay. No heating in part of apartment and any complaints dealt with in a very offhand way. The blind in apartment was in a terrible state and it looked as though someone had tried to put their fist through the bedroom door. A fellow traveller complained about their radiator valve being faulty and potentially dangerous but nothing was done. The mattress on the main bed was in poor condition. I would not recommend this hotel to anyone.

  • Stayed: February 2014
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Thank LondonJhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

Just a quick review-

I can't say the stay was all that memorable, the room was clean and as expected, however they do serve excellent food at a low price.

The best service I received throughout my stay was actually by the bar staff, a tall ginger guy in particular. Very friendly and polite, even though he was quite busy. I would revisit when back in Norwich but just for a meal rather than a stay.

  • Stayed: January 2014
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Thank Helencummings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2014

I stayed in this hotel on a coach trip to the area.
When we all arrived, rather busy as a wedding was going on. And had to almost push our way in.
On entry to my single room very pleased. We went then to the dining room to all have our dinner. No complaints there, the staff were great in getting us all fed and watered to get back out again for a show,
The food to was great.
And there it ended.
On my return to my room which was late.
Showered. In P.Js and into bed.... Then.... The banging started not from other guests but from the radiators.
I turn the knobs this way and that. Got back into bed, after a few minutes it got worse, not only was I so tried and in total shock to the noise thinking other rooms could hear the noise.
After an hour. I dressed and went downstairs to find a night porter.
After wondering though the hotel calling out.
A man showed, sure I woke him.
Told him my problem. Oh! Yea I'll turn it all off it's been playing up for a while.
Well, if they knew that why put anyone in there.
I returned to my room. Changed again, but after that missed out on my sleep as was so wound up.
In the morning I told reception staff but got the feeling, that your leaving so ....
So very mixed report.

Stayed: November 2013, travelled solo
1  Thank sandy2915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

Not our first Christmas away, but the first at Oaklands. From the first warm welcome to our check out, it was superb. We parked the car and took the bus - 10 minutes - into Norwich on Christmas Eve. Our room was good, warm, with good furnishings and a comfortable bed, with an excellent bathroom. We had previously asked about a disabled
room and this hotel has none, nor a lift, so it was a little disappointing in the bathroom to find, just inside the door, a step down, which during the night (for oldies like us) could have been dangerous.
Our package for Christmas included a bottle of fizz, Christmas Eve carvery, and from then on, plentiful food, cooked well and presented. Wine was from £14.50 a bottle. Breakfasts were excellent, a wide range of choices, all meals served by young, enthusiastic and cheerful staff. All the staff deserve a large cheer, many of them young, but so helpful. Our Christmas Day & Boxing Day lunches were served very professionally without any long waits between courses, even though on the 25th there were very large numbers to be catered for. Evening buffets were varied and delicious.
There was no problem with having another key cut for our room. It was mentioned that on Tripadvisor some comments had been made about music from weddings being disturbing, we had none of that and a comfortable nights sleep. There are however on all booking confirmations a paragraph which says music from weddings is stopped at midnight - the weddings themselves are a very good package.
All in all we cannot praise this hotel not its service enough. It's location near to Norwich is ideal, as is its proximity to the River Yare for walks. Well done to everyone for making this an enjoyable time for us. We will be back.

Room Tip: Our room overlooked the car park, but was still quiet and comfortable. Windows DID open, unusual!
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  • Stayed: December 2013, travelled as a couple
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Thank lynnc185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Oaklands Hotel

Address: 89 Yarmouth Road, Norwich NR7 0HH, England (Formerly The Oaklands Hotel)
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 50 Hotels in Norwich
Price Range: £51 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Oaklands Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
A warm welcome awaits you as we invite you to join us at the Oaklands Hotel Norwich and enjoy the charm of a family owned hotel combining a modern style with a great location. The hotel has recently completed a major refurbishment of their dining room and bar including an extension featuring a sky line and byfold doors leading onto the stunning new terrace. All bedrooms have also been refurbished offering an array of modern and stylish rooms with a unique finish. Situated on the outskirts of Norwich (just over one mile from the City centre), the Oaklands Hotel provides a unique and relaxed atmosphere. Comfortable and relaxed surroundings, a variety of bedrooms to suit all guests, chilled out bar and terrace, beautiful grounds overlooking the Yare River Valley and ample parking all combine to offer the perfect backdrop whether you are visitng for a leisure break, business or a wedding. A visit to the Oaklands Hotel is always a memorable one whether your stay is for business or pleasure, for a formal occasion or one of our fantastic breaks. A friendly welcome and attentive customer service, comfortable and uniquely decorated bedrooms and delicious food is what we offer our guests - and the reason why they return time and time again. And, you don't have to be staying the night to enjoy our charm - join us for breakfast, afternoon tea, lunch or dinner - or just take time out to chill out in our stunning bar or beautiful terrace with an ice-cold drink. Breakfast is included in our bedroom rates and we also offer guests free car parking and free internet access. We're sure you'll want to come back for more. ... more   less 
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Also Known As:
Oaklands Hotel Norwich
Best Western Plus Oaklands Hotel Norwich, Norfolk

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