Booked in advance for a meal only. On arrival we were 'welcomed' by a young man who did not respond to our greeting - bit surly I thought - must have had a bad day. However, the rest of the staff were welcoming and attentive.
We were shown to a waiting area, where we ordered our meal. A little later the same young man addressed our group by surname only without a smile and beckoned us to follow him to our reserved table.
Our food arrived well presented, but the side vegetables were overcooked. Although the Ugly Bug Fish Pie looked welcoming, there was a surplus of liquid under the mash, which led to the comment of one of our group to comment "Going fishing for your fish?"
When we came to pay for our meal, the bill was presented in a book-shaped box. We popped in our VISA card and waited. The surly young man re-appeared and boomed " Is there a card in the box?" We replied in the affirmative and he returned with a portable card reader and pointed out the button to press for 'The Gratuity'. We thought 12% was okay and I entered the amount. I wasn't sure what button to press next so called him over and he curtly asked me "Do you want to pay the Gratuity or not?" I said I did and the green button was pressed. I nervously popped in my PIN expecting the worst. Whoopee - payment accepted!
Although it was great to have a meal in pleasant surroundings, that one member of staff left us with the feeling of 'Let's go home now' rather than ' It's still early, let's stay and have a coffee/beer'.
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