When we arrived at the hotel/B&B we were informed that our room wasn't ready. However, we checked in and had to prove the rate we had bought with an email confirmation as we purchased on a special offer that the receptionist wasn't aware of.
The reception area was dull, unattractive and wasn't very welcoming. When we were given the keys to our room we were then informed that we weren't even located in that building but in an adjacent building across the road. We were also handed a television remote control and told to return it on our departure as 'they tend to go missing'.
We crossed the road and approached our unattractive building and entered through the insecure front door, insecure because both our room key and communal door key managed to open the lock with ease. We entered and made our way down the hallway on a very dirty beige carpet until we found our room and entered.
A very cheap door stood between our room and the hallway and a yale lock secured it. There was no spyhole or door chain.
As we entered the carpet did not become any cleaner and the facilities bordered on the dire. There were twin beds as we had expected, these were reasonably well made, however the linen suffered a couple of minor cigarette burns.
The bathroom had an appropriate number of small towels, no bath sheets and the complimentary shower gel and shampoo were provided in small sachets!
There was no storage space at all. There was no set of drawers and not even a small wardrobe, nothing. We noticed a brief booklet explaining the facilities and despite the hotel allegedly offering room service there was no telephone in the room to call from, despite being in a separate building to the main complex.
We booked through laterooms.com and according to laterooms there is wi-fi available in public areas, however this only exists in the conservatory area of the main complex. We were told that sometimes people cannot connect to this and wi-fi could then be obtained from a cafe owned by the hotel in the city centre, hardly ideal.
We are early risers and like to get out and about, giving the housekeeping staff plenty of time to make up the rooms. We returned to our room on the second morning at about 13.00 and the room had still not been made up. We decided to have a quick shower and head out again, at this point, housekeeping knocked the door, when told that we would require half an hour to finish our showers the housekeeping staff member became irritated and went off in a huff.
Although this 'hotel' is close to the city centre there are a number of far better establishments to stay at while in Norwich, I would seriously advise caution before booking this hotel.
- Also Known As:
- The Beeches Hotel Norwich
- Beeches Hotel Norwich
- The Beeches Lodge Norwich, Norfolk