We had 3 rooms booked to stay in after a wedding. 1 of the rooms was as described and I would have been happy to stay there except the shower didn't work at all. The 2nd room was ok but did have some damp, luckily not near the beds. Our room had beds built against a wall which was damp to about a foot above the mattress to the extent that my clothes were wet touching it. We couldn't see this at night with the lighting but spent the night feeling damp and itchy. In the end I dosed up on some painkillers I had to make me sleep and opened the window to help ease the smell but my boyfriend spent the night kept awake by loud groups of youths, a few of which saw our window open and it seemed at one point like they were going to come into the hotel that way!
In the morning we called MJB and told them about the problem. They sent a guy who was very nice to look at it but when he called them they were trying to get him to pull the beds away from the wall and when he couldn't do that they suggested z beds which would mean no walking space at all. They then suggested we put a mattress in each of the other rooms with my mum and dad and brother and his girlfriend.
Eventually after seeing pictures they conceded that they would give me a refund for the second night but wouldn't refund me for the night I'd stayed because I hadn't called them up at 1:30am and complained and I'd slept there.
It seems to be pot luck but I would avoid because if you end up with a bad one then the customer service is terrible. The shower in my parents' room wasn't fixed so they had to use my brother's and there weren't any alternative rooms. It really isn't even worth the £33 a night it cost.
- Also Known As:
- The Beeches Hotel Norwich
- Beeches Hotel Norwich
- The Beeches Lodge Norwich, Norfolk