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“Room Good - Resturant Poor”

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Premier Inn Norwich Airport Hotel
Ranked #3 of 50 Hotels in Norwich
Certificate of Excellence
UK
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
“Room Good - Resturant Poor”
2 of 5 bubbles Reviewed 6 January 2012

I have been using the Premier Inn at Norwich Airport for around 5 years on and off, and last stayed here in January 2012.

The rooms and beds are good, if starting to look a little tired e.g. still having a small portable TV rather than a larger flat screen. In my experience the level of cleaning is also good.

No free WiFi or air conditioning, which in 2012 is unacceptable.

The real let down is the restaurant (The Oaks) next door.

During my stay I found it to be dirty with most surfaces being sticky, with mixed attitudes to customer service from the young bar staff. At one point I was served a glass of wine where the glass was plastered in woman’s lipstick. When I pointed this out I was told "Sorry, this happens a lot"

Service at the bar can be a little slow, with some of the younger staff chatting to each other whilst customers are waiting. Some of the drinks glasses are dirty with many being rejected by customers.

Most of the food is deep fat fried, and after 2 nights there I couldn't face choosing from the menu just in case I had a heart attack!. This also results in your clothes stinking of fried food.

In the mornings breakfast is now a self service affair, with most of the food being only luke warm due to it sitting around. No papers are available for customers to read in the morning as was the case in the past.

I did speak to a couple of the staff who I have known for a few years and was told that the chain is trying to save money. A double edged sword really as if regular customers (like myself) start staying elsewhere due to cost cutting measures then the plan has backfired.

Such a shame that the hotel and restaurant have gone this way as it used to be a good, fun place to stay. I think that next time I’m in Norwich I’ll look at some options other than the Premier Inn.

Room Tip: Ask for a room at the rear of the hotel and away from the McDonalds Drive Thru
See more room tips
  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jim4244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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424 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
docking
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 20 December 2011

very clean, comfortable and friendly. There was no noise from the road or the airport.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judithDocking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
4 of 5 bubbles Reviewed 9 December 2011

Would stay here again very clean room, good location for Norwich town centre and surounding areas

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank issyworster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
High Wycombe, England
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 25 November 2011

As always the room at Premier Inn are good and clean. It was the pub grub establishment next door that was certainly not worth writing home about for the following reasons

1 You have to go order your food at the bar in the evening. This can take ages whilst other
customers dither with their credit cards.
2 The menu was extremely boring
3 Being on my own and as It was crowded I was sat at a table next the the
ladies toilet.
4 Breakfast though plentiful is buffet style. So prepare for eggs like plastic and half warm
food.

I like Premier Inn and use them when available but this one is best avoided unless you eat out.

Room Tip: As all rooms at Premier Inn are the same stay at the Norwich Show Ground, Its got a better restaura...
See more room tips
  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cley123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 21 November 2011

Everything you expect from a Premier Inn. We stayed here when we visited family and will not hesitate to stay here again. The Curry night in the Brewer's Fayre next door is worth a mention.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rowlandCheltenham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luton, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 November 2011

Rooms are just above basic but very clean which is very important to us. Value for money cannot really complain if you get one of the deals.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 6 November 2011

As usual Premier Inn does what it says. Clean hotel, polite helpful staff. Word of warning, this hotel does not have a lift to the first floor, OK for most but not for me. Booking changed from a 1st floor room to a ground floor with no problems. Room at front of hotel facing busy A road, didn't hear a thing even though it was Guy Fawkes night with loud fireworks.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oscarnorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Norwich Airport Hotel

Property: Premier Inn Norwich Airport Hotel
Address: Delft Way | Norwich Airport, Norwich NR6 6BB, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Norwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Norwich Airport Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
On the airport doorstep, a short drive to the Blickling Estate and an even shorter trip into Norwich ... more   less 
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Also Known As:
Premier Inn Norwich Airport Hotel Norfolk

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