I have been using the Premier Inn at Norwich Airport for around 5 years on and off, and last stayed here in January 2012.
The rooms and beds are good, if starting to look a little tired e.g. still having a small portable TV rather than a larger flat screen. In my experience the level of cleaning is also good.
No free WiFi or air conditioning, which in 2012 is unacceptable.
The real let down is the restaurant (The Oaks) next door.
During my stay I found it to be dirty with most surfaces being sticky, with mixed attitudes to customer service from the young bar staff. At one point I was served a glass of wine where the glass was plastered in woman’s lipstick. When I pointed this out I was told "Sorry, this happens a lot"
Service at the bar can be a little slow, with some of the younger staff chatting to each other whilst customers are waiting. Some of the drinks glasses are dirty with many being rejected by customers.
Most of the food is deep fat fried, and after 2 nights there I couldn't face choosing from the menu just in case I had a heart attack!. This also results in your clothes stinking of fried food.
In the mornings breakfast is now a self service affair, with most of the food being only luke warm due to it sitting around. No papers are available for customers to read in the morning as was the case in the past.
I did speak to a couple of the staff who I have known for a few years and was told that the chain is trying to save money. A double edged sword really as if regular customers (like myself) start staying elsewhere due to cost cutting measures then the plan has backfired.
Such a shame that the hotel and restaurant have gone this way as it used to be a good, fun place to stay. I think that next time I’m in Norwich I’ll look at some options other than the Premier Inn.
- Official Description (provided by the hotel):
- On the airport doorstep, a short drive to the Blickling Estate and an even shorter trip into Norwich ... more less
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- Also Known As:
- Premier Inn Norwich Airport Hotel Norfolk