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Premier Inn Norwich Airport Hotel
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Reviews (509)
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All reviewsbrewers fayre next doorbrewers farepark and ridetesco expressadjacent restaurantthe pubmain roadmeal dealusual standardall you can eatclean roomsno liftplenty of free parkingideal locationcomfy bedfamily roombusy road
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436 - 441 of 509 reviews
Reviewed 23 January 2013

I was supposed to stay at this hotel on a business trip but it got cancelled due to the snow and changed to the following week. As I hadn't booked the flexible room rate, I was told I was not allowed to amend the date to the following week even though I had called up the hotel and there were rooms available for a greater price than what I had paid but I was willing to pay the extra. I'm now out of pocket £50 for a room I never got to use and was told I'd have to pay an extra £64 for another room! Won't be using this lot again!

Room Tip: Travel Lodge
  • Stayed: January 2013, travelled on business
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Thank Tommy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Norwich Airport Hotel, responded to this reviewResponded 25 January 2013

Thank you for taking the time to leave a review. I do apologise for any disappointment caused as a result of our Saver Rate booking policy. At Premier Inn we offer a Flexible rate (cancellations and amendments up until 1pm on the day of arrival without charge) & a Non Flexible Premier Saver rate (No cancellations, amendments or refunds can be made).We appreciate that no one books a hotel room with the expectation to cancel or amend, however we're only able to offer these discounted rooms by adhering to strict booking terms. We do try and ensure that this is as clear as possible throughout the booking process and this is why we ask customers to accept these terms & conditions stating that you will not be able to cancel or amend the reservation, once confirmed. Please note that any supplement charges for breakfast, meal deals etc will be refunded back to the card that was held on the booking.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2013

I stayed here on two successive Saturdays when attending Christmas parties at another hotel nearby. Good sized, clean rooms but worth mentioning that the beds are very firm, which might not suit everyone. For one stay I only paid £38 on a non cancellable deal, which was brilliant value. Even at the £56 I paid the following week, it was still very good value. I was initially disappointed not to be able to stay the Holiday Inn where the parties were, but the Premier Inn turned out to be both better and cheaper. Usual good efficient Premier Inn service. Breakfast at pub next door was good, but than can be a long wait to be seated if you arrive at a busy time

  • Stayed: December 2012, travelled as a couple
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Thank rover54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2013

We have stayed many times at this Premier Inn and it never fails to give the best in cleanliness, warm welcome etc. etc. However, again the adjoining restuarant is a Brewers Fayre and I am totally not happy with the food. The service, however, is excellent, many thanks to Toni, the breakfast waitress who never fails to have a cheery word. This time the breakfast was not up to standard, the bacon was really hard and dry and the eggs looked cooked but the white was uncooked when cut. We are definately going to try and avoid Premier Inns with Brewers Fayre restuarants adjoining. Come on Whitbread, sort them out!!!!

Room Tip: No problem with any room
  • Stayed: January 2013, travelled as a couple
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Thank Judy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2013

The room was cold on arrival.
Through the evening I heard lot of noise from the above floor complained and reception said there was a noise but acceptable.

The pillow (spare) had a stain on an were not used as did not look clean.

The chairs and sofa was extreamly uncomfortable.

I could not plug my blackberry in as the plug location prevented it.

The bed was uncomfortable an looked like the matteres needed replacing.

Noise during the night from people, doors, floors was unacceptable and I got woke up on a few occasions.

I had a meal deal and walked out from the evening meal and got a refund. I was not told the waiter service did not take orders, see my other review on the oakes.

If you do stay their is a small tescos over the road and another shop oposite them. Good value when the hotel cafe don't serve you!

Breakfast was ok.

Glad its all over never will return to this hotel. 2nd time I have asked for a refund.

A very poor premier inn and brewers fayre in comparisment to others used in the past.

  • Stayed: January 2013
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2  Thank PRSGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Naina - Social Media at Premier Inn Norwich Airport Hotel, responded to this reviewResponded 14 January 2013

Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and I am sorry that on this occasion we failed to provide this due to the noise disturbances you encountered throughout your stay.

Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs.

We hope to welcome you back in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2012

Firts the good points: convenient location, good parking facilities, rooms were spotless (though one smelt of smoke which isn't the fault of the hotel staff just ignorance on the park of a smoker who thought no-one would notice i guess), bathrooms modern and spotless, beds comfy, choice of pillows, the staff were friendly and professional, the breakfast and dinner next door at Brewer's Fayre was lovely. However we booked interconnecting rooms which included room 23. Room 23 is situated next to the pump/plant room. During the day you'll notice a slight background whirr, like an air con unit, drowned out by kid's voices, the TV, general noise, but at night when all goes quiet the whirr becomes a whine like a kettle being boiled then every few hours revs up to he sound of an HGV idling, then returns back to the whine ... ALL NIGHT ... The first night we couldn't work out where the noise was coming from but when you put your hand to the wall you can actually feel the vibrations, right where your head should be when you sleep! The second night we took the matresses off the beds and put them in the interconnecting room (25) and all slept in there - not quite the weekend away we planned! The staff did their best, they went to see if there was any way of quietening the pump - there wasn't, and looked for an alternative room but they only had doubles and we had booked two triples interconnecting. They gave us a refund under Premier Inn's Guarantee without us even asking.

So if you're hard of hearing or a couple wanting a double room go for it, it's a great place to stay but if you get room key 23 refuse it or find somewhere else to stay, that room should be used as a store not a bedroom!

Room Tip: Avoid room 23.
  • Stayed: December 2012, travelled with family
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1  Thank Duechristmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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