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“Clean, modern, central location, and free city centre parking”

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Premier Inn Norwich City Centre (Duke Street) Hotel
Ranked #5 of 50 Hotels in Norwich
Certificate of Excellence
Reviewed 9 March 2012

I stayed two nights on business at the start of March. This is a fairy new Premier Inn so everything was clean and modern.

The city centre location is great. FREE car parking is provided by the large St. Andrews multistory next door.

  • Stayed: March 2012, travelled on business
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1  Thank AirsickChicken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,336 - 1,342 of 1,500 reviews

Reviewed 8 March 2012

I stayed for one night ahead of meetings the next day. Whilst the hotel didn't offer on-site parking, there was a car park literally 100 yards from the hotel which was very convenient and the hotel will vaildate your ticket for free overnight parking.

The hotel and my room was clean and modern - everything you expect from a Premier Inn. Bed and pillows were super comfy and I didn't need to challenge the 'good night sleep' guarantee. Ate in the restaurant in the evening for convenience and I was impressed with the quality of presentation and the food itself. Breaksfast was similarly impressive and much better than in some more expensive hotel chains.

All in all, no problems and a good value overnight stay. Recommended

  • Stayed: March 2012, travelled on business
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1  Thank RichandShelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2012

I stayed here for a couple of nights last week whilst in Norwich for a wedding, and it was just what I've come to expect from Premier Inn - nothing fancy, but clean, comfy and centrally located. Didn't eat here or have much involvement with any of the staff, but the lass on reception was really helpful and friendly when we checked in.

  • Stayed: February 2012, travelled with friends
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Thank carlislemike77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2012

I stayed there fro business in FEB2012, it is very mordern, very quiet(great night sleep indeed). The hotel was full however, i did not hear a single noise from other rooms around.
good location to go to restaurant too.
Breakfast is v good quality but lack of choice in my opinion for the price.
a very good stay.

  • Stayed: February 2012, travelled on business
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Thank anne-m v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

On arrival shortly after 2pm we we're greeted by ....? Well we weren't greeted as the front desk was not being manned, a first for Premier Inn. After waiting and then ringing the bell for attention we we're greeted by either the Manager or Assistant Manager as they we're not in the normal Premier Inn uniforms, after being given the card key and details about the usual guarantees we then went up to the room after a long 4 hour drive. When we got to the room on the top (4th floor) at the very end of the corridor, we found the rooms still being cleaned and confusion by the cleaning team as to why we had "been allowed" up! As it was past 2pm on check in ("Arrival date: After 2pm on 12/02/12") day I would of thought that it would have been obvious why we we're "up" there. A friendly cleaner then radioed down to reception and we we're asked to go back down to reception with our cases, as an apology we we're given a complementary drink in the bar, however then waited until 3 pm when the room was finally ready. I really wanted a relax in the room after a long drive before heading out to see family not to sit in a bar after a long drive. Having stayed in the other Premier Inn in Norwich which is older but recently refurbished, I was surprised to find in the room plug in electric heaters in this newer more modern premier inn, and these we're not as effective as the overhead in built heaters in the other premier inn. I don't think I will be using this Premier Inn again.

Room Tip: Use Premier Inn Nelson City Centre
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  • Stayed: February 2012, travelled with family
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1  Thank Gareth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Norwich City Centre (Duke Street) Hotel, responded to this reviewResponded 28 February 2012

Thank you for your review. At Premier Inn it remains our main objective to deliver a high standard of and service in a relaxed and comfortable environment, I sincerely apologise that on this occasion we failed to do this. Please be assured your comments have been noted and will be followed up with the Customer Service Team at our Head Office. Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2012

Family of 5 stayed in two rooms for two nights. Hotel is centrally located for Norwich town centre and easy to find by car. Staff are very helpful and as always, the rooms are clean, well lit and the beds are comfortable. Breakfast was the usual great deal (2 kids under 16 eat free with a full breakfast paying adult). Main gripes were that the secure car park was not that easy to get to and Room 1 (right next to the entrance to all rooms) was very noisy at 2 -4 AM on Saturday night. However, the receptionist did a great job of finding us a quiet room for the second night and giving us a full refund for that room for the Saturday night. We would stay there again.

Room Tip: I don't recall there being any childrens activities or a pool but I could be wrong. The A/C uni...
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  • Stayed: February 2012, travelled with family
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Thank AlmandineGarnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2012

Easy walk to all city attractions , hotel has a good standard and price , breakfasts are good and value for money , Restaraunt is used as a breakfast room and is very small and disjointed with you having to weave around tables to get drinks from from the bar area and food from another area , gets very busy , hotel is overly secure with three secured doors to unlock and a lift to reach the third floor room from reception ,all very narrow and long corridors , difficult to manage with kids and luggage.room was very spacious and clean , would use again but prefer to use the other hotel near the railway station if available but would recommend either .Staff where pleasant and friendly .

  • Stayed: February 2012, travelled with family
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Thank david h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Norwich City Centre (Duke Street) Hotel

Address: Duke Street, Norwich NR3 3AP, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Norwich
#4 Family Hotel in Norwich
#5 Best Value Hotel in Norwich
#7 Business Hotel in Norwich
Price Range: £44 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Norwich City Centre (Duke Street) Hotel 3*
Number of rooms: 117
Official Description (provided by the hotel):
Stay at the heart of historic Norwich with Premier Inn Hotel Norwich City Centre (Duke Street). Whether you're looking for arts and culture, shopping and shows, or are here for work, you'll find us a great place to start. Marvel at the cloisters of Norwich Cathedral, or uncover the city's history at the Castle Museum. Treat all your senses with a wander around Norwich's traditional market. Catch some drama or comedy at the Theatre Royal. Then unwind in our tasty restaurant and relax in your extra-comfy bed.Chargeable off-site at St Andrews multi-storey car park which is a short distance from the hotel at a discounted rate of £4 per night. ... more   less 
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Also Known As:
Premier Inn Norwich City Centre (Duke Street) Hotel Norwich
Norwich Premier Inn
Premier Inn Norwich City Centre (Duke Street) Hotel Norfolk

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