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Premier Inn Norwich City Centre (Duke Street) Hotel
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Reviews (1,560)
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All reviewscar parkcity centremulti storeythyme restaurantst andrewsfree parkingone way systemnight's sleepfew minutes walkgood nights sleepbudget hoteleasy parkingexcellent locationmeal dealwe've stayedvisiting norwichall you can eat
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Reviewed 30 August 2012

Up to usual Premier Inn standards. Efficient, modern, clean, helpful staff. We had room 229 which was adapted for disabled use. larger room, very spacious walk-in shower. Only standard size double bed. Good breakfast.

Room Tip: Room 229 quiet and larger than others as is disabled adapted
  • Stayed: August 2012, travelled as a couple
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Thank Mr_MrsB_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeStNorwich, Manager at Premier Inn Norwich City Centre (Duke Street) Hotel, responded to this reviewResponded 16 September 2012

Many thanks for your great review. We're so pleased you enjoyed your stay with us and welcome to Premier Inn

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Reviewed 28 August 2012

We've just got back from a fantastic weekend in Norwich & I have to say this hotel made our stay, we were a mixed group of elderly & young people/children & they catered for us all - reception staff couldnt have helped us more they even offered to get in the lift with an elderly member of our group.
Breakfast is well worth it especially if you have children as they eat free.
Location wise this place is spot on - I cant say enough good things for this hotel.

  • Stayed: August 2012, travelled with family
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1  Thank harryp44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeStNorwich, Manager at Premier Inn Norwich City Centre (Duke Street) Hotel, responded to this reviewResponded 16 September 2012

Thank you so much for your fabulous comments and we're very happy you had such a lovely time with your group whilst you stayed here Thank you also for taking the time to compliment the staff on the service you received and I do hope we can welcome you back again soon for another group get-together!

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Reviewed 27 August 2012

Big comfy beds, air conditioning, slept like a bear. Staff all very helpful and breakfast was good, just what we needed to set us up for the day. Free car parking in Duke Street multi storey car park for the day was appreciated too, just get ticket validated at reception and pop ticket into car park machine on exit. Great for sightseeing in Norwich or for serious shopping trip.

Room Tip: If something is not right in your room, ring reception and they will try to sort the problem or move you if it is possible.
  • Stayed: August 2012, travelled as a couple
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1  Thank skinnyminny064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeStNorwich, Manager at Premier Inn Norwich City Centre (Duke Street) Hotel, responded to this reviewResponded 16 September 2012

Thank you for your great review. We're pleased you enjoyed your stay with us, and the All you can Eat English Breakfast at our Restaurant. We hope you'll visit us again soon.

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Reviewed 27 August 2012

the parking here if you do not know norwich was not easy make sure you find the car park before you check in if you check in first you have to do a detour right around so many roundabout to find st andrews car park there are so many parks in norwich do not go into the mall unless you want to go shopping it is only a few mintues to the centre from st andrews.everyting is aroound you to visit the hotel is very basic.

Room Tip: rooms are fine just very basic tv are to small
  • Stayed: August 2012, travelled as a couple
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Thank posts933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeStNorwich, Manager at Premier Inn Norwich City Centre (Duke Street) Hotel, responded to this reviewResponded 16 September 2012

Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay.

We sincerely apologise that our car park did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards.

Thank you once again for your review.

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Reviewed 27 August 2012

My girlfriend and I, stayed again in this premier inn after our last visit in January and no doubt shall stay again.

The room was booked in advance therefore we can not say that the price was anything other than brilliant and our stay was thoroughly good value for the money. Last time we had brilliant service from an ever smiling team and it was the same again on this visit, providing information about the facilities and being on hand should we need them.

The room was again in top condition, clean through out with a gleaming en suite. The usual extras were plentiful with refills for the tea/coffee available if necessary, extra towels and pillows already if wanted. The bed was as usual a soft but firm king size bed which provided a good nights sleep. The only negative I do have however is the extractor fan within the en suite and next door rooms bathrooms is quite loud and lasts for many minutes, I know they are needed but it did keep me awake for quite a while in the night. This wouldn't actually stop me staying again though!

We tried the bar for the first time and we were greeted warmly and the service was friendly and done with a smile! The bar in the evening time had a good atmosphere with not too loud music playing in the background.

The breakfast, A-star again! As you would expect from a buffet breakfast, there was plenty of choice ranging from cereals, to fruit, continental and cooked foods, the food was replenished regularly and as always the staff were friendly, chatted to us and did their jobs with a smile. I look forward to staying with them again!

  • Stayed: August 2012, travelled as a couple
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1  Thank Lee1401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukeStNorwich, Manager at Premier Inn Norwich City Centre (Duke Street) Hotel, responded to this reviewResponded 16 September 2012

Many thanks for your lovely review and recommendation. We're so pleased your enjoyed your visit with us, the service you received from our Team and the cleaniness and comfort of our great value rooms. We do hope we'll be able to welcome you back again soon!

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